PetSuites Collierville - Memphis, Tennessee

Kathleen Barth

Hannah gave Waylon, the bestest boy ever, the bestest groom ever! He is so soft and handsome! She really did an excellent job of making my requests for him come to life! The employees there were all very helpful and friendly as well! Thanks so much, Y’all! We will be back!

Mark Bruno

My husky was groomed there and has never looked better! She also came home acting completely calm, not stressed out as she has with other groomers. Felicia White (aka Sephryn) is an amazingly talented and gentle groomer. Book your appointment today!

Glenda Lindsay

Our puppy loved his visit overnight and staff are friendly and we could check on him with video and they sent paw update reports with pictures of our loved puppy would use them again for sure

Ashley Roseberry

My pets looked amazing, very reasonable prices, great customer service, easy to book your appointments, and they are quick. I drop my babies off at 9am and by noon-1pm they are texting me they are ready. I’m a fairly new customer. This was only my 3rd time and I’m very impressed and glad I found my new permanent groomer!!!!

latonya raiford

My miniature poodle had a full groom, this was the best haircut he has ever had. Hannah did an amazing job. I have already booked his next appointments.

Aundra Crawford

The boarding and daycare is awesome but the grooming is amazing. I took my doodle to be groomed yesterday 01JUL and they did an amazing job, best grooming we have had in a long time. Very thorough and not a hair out of place.

Debbie May

They were great to work with. My Autumn has never looked better... never been so at peace when we picked her up. She came home happy! That says a lot to me! I wouldn't hesitate to take a dog there.

Shoshana Creech Scott

I boarded my greyhounds here because my usual place was full and I will not be returning.

My dogs were well-cared for as far as I know, but for a $500 price tag (2 nights!) I expect staff to be helpful with drop off/pick up and if having a PetCam is part of the “value”, then I shouldn’t have to call to ask “where is my dog?”. I should also be able to see them in their holding area anytime they are in there (including overnight). To elaborate: during drop off and pick up, I had to prompt the staff members socializing in the office to assist with my dogs as they seemed happy to allow whoever is at the front desk to manage all of that alone and appear oblivious to a customer having difficulty managing big, anxious dogs at drop off/pick up. This happened at drop off and pick up. During my trip, I logged in several times, at different times of day (looked in the lodging/looked in the play areas cams) and couldn’t see one of my dogs. I called to ask and received the explanation that since I asked for them to be fed separately (because that’s what they’re accustomed to) they are not both visible on the PetCam. The person I spoke to added that the dog I couldn’t see (Rambo) wouldn’t eat unless she stayed with him. First: he’s a very food motivated boy, so that’s a first. Second: even if that happened, it is literally your job so why are you sharing this and what does that have to do with why I haven’t been able to see my dog on the PetCam? All this to say: for $250/night I expect superior customer service, not excuses.

My usual place is half the price, with similar accommodations for my boys. Lots of outdoor time and a pool. The staff at my usual place help take the dogs back as soon as you walk in and help when you pick up. No PetCam, but the value of this is questionable given my experience with this establishment.

If I had a great customer service experience at PetSuites, I would still say it is overpriced and would use it in a pinch if I had to. I did not have a good customer service experience though so I have that feeling you get when you know you got ripped off.