House of Mews - Memphis, Tennessee

Pam Marshall

I emailed asking for help if she knew of temporary housing solutions short for my cat while I was between homes. Thinking she would have a wealth of contacts. She wrote back "its called a vet and BOARDING" absolutely no concern sympathy other than a sarcastic remark. If I wanted to board him I would not of reached out to what I thought would have been a cat lover and would of understood my plight. Awful

S. B.

I just love watching the Cats sleeping and climbing through the windows! They have the coolest cat poster on the wall of a cat in full Fisherman's gear with a fish on its hook:)
It's open at different times so call first if you want to go in! And they always have need of monetary and non monetary gifts^:^ * UPDATE

1st time actually in the place, and the odor that wafts through the mail opening hits you with full force, The blonde lady @ the counter was snippy and bordeline rude, I made a comment about the hours, and that it was the 1st time we found it open when we're on that end of town and she made a snarky, toned comment about the hours being posted on the door. I believe their hours have changed within the last year. I've since learned she is the founder. Kudos to her for the work that's being done to protect and rehouse those beautiful Cats, but customer service training and some fabuloso might be in order.

A Gaither

Please be cautious of The House of Mews!

Leaving my review here since it has been deleted from Facebook by the business. I have also been blocked following the review and it seems to follow the trend of “you’ll be blocked over a review that is not up to their liking.”

The review:
“I was trying to help my aunt, who completed the form and was emailed back on the excitement of her interest, and we were met with disappointment in The House of Mews.
We visited on the OPEN adoption day, 12/30/2023, and was left speechless. The helper wouldn't even look at the email or the adoption form we mentioned was sent prior to our visit. After being recommended this place we are shocked to have been met with a place that shows no intention of finding
'furbabies' a forever home. Will not be recommending to others in their search after this stunned experience.”

This review was met with retaliation from the company with the threat of letting other rescues in the area know to not initiate adoptions with us because we were apparently traumatizing and tried to force an adoption which is not what occurred on the open adoption day. We are just shocked and saddened from our experience and hope the best for the animals in their care as the place reeked of urine and other animal smells which just seemed unsanitary.

anahita molavi

Cute cats, social and friendly ☺️ the owners are also very welcoming. I didn't adopt any cat though today.

Gemmie U

I emailed the owner ahead of time for a lovely cat by the name of Tuesday that i had seen the night before on a petfinder website. I get there and could tell the owner did not think i was good enough. She has me fill out another application because the one i filled out online was confusing according to her(I admit that was my mistake). Once im done she has a volunteer come and ask me questions and she completely ignores me the whole time im there until it was time to leave. I stayed there from 2:26 to closing and didn’t get to adopt her. I thought finding a kitty was supposed to be a surreal and happy moment and it wasn’t. I was sad, uncomfortable and felt alienated the whole time. I don’t think I’ll be coming back ever, and i hope those kitties don’t have to stay there for much longer. The only time she really engaged with me was when my sister left a donation for the cats. My advice? Go to another adoption center

Katherine Greene

This place has not changed in over a decade. The cats are treated pretty well, and have a pretty cool place to explore and lounge around in until they MIGHT be adopted. The owner of this place has been consistently rude. She is more like a cat hoarder than a rescuer and this place is just where she can keep them. She consistently ignores part of the whole rescue mission which is education. Instead of vetting potential adopters and volunteers for their potential to be a good home, she just decides whether or not you are up to her standards. And chances are, even if you are a good cat owner, you will not meet her arbitrarily high standards. I see a lot of people on here commenting about rude workers, and chances are they have actually dealt with the owner herself. If this place really cared about re-homing rescued cats and not just sheltering them for as long as possible, they would work to improve in their capacity to educate potential adopters without immediate judgement. Plenty of people out there make WONDERFUL homes for rescued animals even beginners. Everyone has to start somewhere and working towards the goals of an actual rescue would include pairing people with a cat that is a good fit for their home, EVEN if they are first time cat owners. Rejecting people at every opportunity simply because they need some guidance and direction is not the way rescue should work.

Jessica Van Gurp

I walked into this place and was delighted, I loved all the cats roaming around and they all looked healthy and well groomed. I started looking around at the cats and found one that I particularly loved! I continued to ask the owner if I could take her out of her cage to pet her and she just stared me down and ignored me...after about 10 minutes of her conversing with one of the other shop owners she finally said that I had to fill out some application before I was allowed to. I filled out the application and she continued to ask me all kinds of questions. She thinks she is a know it all about cats but, quite frankly, a lot of the things she was telling me was incorrect. After the 21 questions were over she let me hold the cat I had been looking at. She was a beautiful cat and I instantly fell in love. She had the perfect personality that I was wanting and it just seemed the perfect match. After the woman let me hold her for about 20 minutes she then continues to tell me that she isn't going to let me have that cat. Seriously?! For a business owner she sure doesn't have ANY customer service skills. I would have loved to have adopted a cat from her business but I doubt I will ever step foot in there again after the way she treated me. I think someone needs to tell her what a rude and heartless person she is and to let someone else run the counter.

Amanda Ashe

Absolutely wonderful place. Miss Elain was sweet and knowledgeable. We were given time to explore the personalities of different cats until one lovely kitty chose my daughter. The adoption was quick and easy but very thorough. She really loves her cats and they love her, too. The building was clean and the kitties were healthy. All around great experience.