Zoo-Tropic Exotics - Palatine, Illinois

Address: 1518 W Algonquin Rd, Palatine, IL 60067, United States.
Phone: 8477837539.

Specialties: Pet store, Pet supply store, Reptile store.
Other points of interest: Identifies as LGBTQ+ owned, Small Business, Kerbside pickup, In-store shopping, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Gender-neutral toilets, LGBTQ+ friendly, Transgender safe space, Credit cards, Debit cards, Credit cards.
Opinions: This company has 146 reviews on Google My Business.
Average opinion: 4.8/5.

📌 Location of Zoo-Tropic Exotics

☎️8477837539

Okay, here’s a detailed description of Zoo-Tropic Exotics, crafted with a formal and approachable tone, suitable for someone seeking information about the business:

Zoo-Tropic Exotics: A Premier Exotic Pet Destination

Zoo-Tropic Exotics is a highly regarded pet store and pet supply store located in Palatine, Illinois. It has quickly established itself as a specialist in reptile care, offering a unique and engaging experience for both seasoned reptile enthusiasts and those just beginning their journey into the world of exotic pets. The business is passionately operated and proudly identifies as an LGBTQ+ owned small business, fostering a welcoming and inclusive environment for all customers.

Location and Contact Information

Zoo-Tropic Exotics is conveniently situated at Address: 1518 W Algonquin Rd, Palatine, IL 60067, United States. Prospective customers can easily reach them via Phone: 8477837539. While they maintain an active in-store presence, they also offer the convenience of kerbside pickup, streamlining the purchasing process for busy individuals.

Key Features and Services

The store distinguishes itself through a carefully curated selection of animals and supplies. Beyond the standard pet supplies, Zoo-Tropic Exotics specializes in a diverse range of reptiles, from captivating tortoises to a variety of other species. The business prioritizes the well-being of its animals, demonstrating a commitment to responsible pet ownership. Furthermore, the facility is designed to be fully wheelchair-accessible, encompassing both the entrance and restroom facilities, including the provision of gender-neutral toilets. This dedication to accessibility ensures that everyone can enjoy the experience.

Customer Experience and Payment Options

Customers can expect a friendly and knowledgeable service. The store accepts a wide variety of payment methods, including credit cards and debit cards, providing flexibility and convenience. The positive customer feedback, evidenced by an impressive Average opinion: 4.8/5 across 146 reviews on Google My Business, suggests a consistently satisfying experience. It is apparent that the staff are dedicated to creating memorable moments for their clientele.

Additional Points of Interest

LGBTQ+ Friendly: Zoo-Tropic Exotics is a recognized and valued member of the LGBTQ+ community.
Small Business: Supporting this local business contributes to the vitality of the Palatine community.
Accessibility Features: The commitment to wheelchair accessibility, including accessible parking and restrooms, is a noteworthy aspect of the store’s operations.

Overall, Zoo-Tropic Exotics presents itself as more than just a pet store; it’s a destination where animal lovers can find unique companions, expert advice, and a welcoming atmosphere. It's a place where, as one customer mentioned, a 109-pound tortoise can become a cherished part of a birthday celebration – a testament to the engaging and memorable experiences the store provides.

👍 Reviews of Zoo-Tropic Exotics

Jessica K.

5/5

I made a house call and Steven delivered. He brought all these cool reptiles.. a 109 pound tortoise was walking around my son’s birthday like it was part of the family. The children definitely enjoyed this. Stop in his shop to meet any of the reptiles and make some friends. Thanks again

Andrew S.

5/5

So first off, this place is amazing. Steven was fantastic and the other employees were great. We were just going to let my daughter get her bearded dragon fix and she ended up falling in love with Aurora. Steven went into great detail with us about her history since she was a surrender and didn’t spare any of the potential “issues” that may have stopped another family from adopting her. Additionally, he let my daughter hold Aurora and make sure they wouldn’t clash or have a bad reaction, including letting her run around the store with my daughter. He answered all of our questions the day of, as well as the following day when we wanted clarification on her set up at home and what she needed for care.

This place is honest and well run, and you can tell how much care Steven puts into taking care of the reptiles and other animals he has. I will 100% be getting future care items from here, and when the time comes to get another reptile I won’t even consider anywhere else. I end up driving way out of my way to come here for the honesty and service Steven and his team provide. I can’t recommend this place highly enough.

Michael V. (.

5/5

It may sound hyperbolic, but I would give Zoo-Tropics 6 stars if it was possible. I've never been to a pet store where the owner's care for their animals was so apparent. The shop is clean, and each habitat is thoughtfully designed and well-maintained.

Any concerns about care are further quelled as the owner Steven seems happy to introduce you by hand to any animal it's appropriate to handle. The numerous animals that are not for sale and are there to love and be loved almost make the shop feel more like a wildlife preserve or zoo than a business. It's truly one-of-a-kind in the area. I'm no collector, but I gather that if you like the more exotic and rare species, Steven has you set.

On top of the habitats are the customer service. This place goes above and beyond to make sure you're making the right choices and are equipped for success, in terms of knowledge and equipment. I saw firsthand how Steven prioritizes animal well-being (which ultimately works out for the owner too) over just "making a sale", and I think that's a rare thing these days in any business. Pics are of the Beardie I bought, as well as my toddler's adventures across a couple visits.

Robbie H.

5/5

This store is one of a kind. It is run by Steven alone and has some of the rarest pets in the trade. Every single cage was decorated and thought out for the species, and you can tell he cares immensely for all of his animals. The store was clean and odor free, which is hard for a reptile store! He even engaged with the kids who came in and made them balloon animals. I'm glad I stopped in when I was in town, you should do the same if you love animals!

Gwen K.

5/5

My son and I were checking out different reptile stores and we are new to this and when we went into Zoo-Tropic and met the owner Steven, we felt comfortable, no pressure and he answered all of our questions. My son ended up “adopting” a corn snake and Steven knew her personality, which is awesome! The next reptile will be a fat tail gecko and Steven is our guy! Highly recommend going here if you are looking for any reptiles. 😃

Turelio E. ?. A.

5/5

Incredible selection of inverts and reptiles alike; the owner is super cool and is always fun to talk to when I come by for feeder insects.

He recommended me my first tarantula (a GBB) and I have fallen in love with her. I just bought a curly hair from him as well and I'm super excited to see what else he brings into the store.

Incredible place for exotic pet needs, I always find myself coming back- no other place competes with this one in the area!

Theresa M.

5/5

I am so grateful to have found this place, where we adopted our newest family member, Tortellini (aka Jennifer Slopez), a Hermanns tortoise that has added so much joy to our family. We had looked at other places, but their tortoises didn't seem "happy", nor did their owners know as much about their care.

Steven has such passion for the animals he cares for, and it shows. His displays are thoughtfully designed with each animal's needs in mind. He continued to take care of Tortellini while we got the supplies needed, set up the enclosure, etc. He patiently answered my numerous questions about her care as a first-time tortoise parent, wanting us to be successful. He made himself available to answer any concerns we had after we took her home. He made sure that we were prepared to give her the right care for her breed and her needs.

As stated earlier, we have been to other pet stores that specialize in reptiles, but none of them compare to Zoo-Tropics. This is definitely the place that I trust to give the best advice and care for their animals, and will be a customer for years to come.

Joe M.

5/5

Best shop in the northwest suburbs. Best prices by FAR!
Great service, very knowledgeable and friendly.

We used to go to Chief Reptile, we'll be coming only here from now on.

Zoo-Tropic is clean, smells normal and nice (for a reptile shop), and has a better selection than other shops in the area.