VCA County West Animal Hospital - Kankakee, Illinois

Rachel K.

My first experience with this vet was on an early Monday morning. My dog darted out the door when my kids left for school and was hit by a car. She was in bad shape. I went to the first vet for help and was turned away. Sitting in my car crying with this poor dog looking for another nearby vet. I called vca and they told me to come right over. I walked in to a very very compassionate staff and right into a room. I had to put her down that day. They had made a pawprint for me and a token of her fur in a keepsake jar which we keep by her favorite toy to this day. Fast forward to about 3 years ago, we decided to adopt a dog a few years later. The staff and vet have been extremely transparent about the treatment plans and costs. It may cost a little bit extra, but they listen and care. If you want your animal treated like one of your family members, this is your spot. My dog is a big scared baby and they are very careful and mindful of that to not upset her anymore. Thank you guys for all you do. The facilities are clean and professional and doesn't smell like a kennel when you are there.

Joe K.

Zero stars is what this place should get.

This place has gone down hill over the last year. I picked my dog up today from a procedure and she was soaked with urine. They left her sitting in urine and never checked her or cleaned her up. We will be filing an official complaint and switching to a different Vet Clinic that actually cares about the well being of your pet. This was absolutely uncalled for. When we called there they gave us a febible excuse, oh we did not realize that. DO BETTER

Kelly C.

I absolutely LOVE VCA COUNTY WEST in Kankakee, Il! We have 2 dogs that we’ve been bringing them to since they were puppies ! One of our fur babies isn’t quite “ normal” we got him when he was only 2 weeks old . He was raised by humans and it shows . He has HUGE HUGE anxiety and fear that everyone is out to hurt him or us , his mom and dad ..He’s very scared when it comes to “strangers” and when he’s scared he sometimes can even act “ aggesive” . Anyway , our baby ( he’s 95 lbs ) had a seizure.. still unknown why.. all his blood work came back normal.. but I just want to give a HUGE thank you to his tech , Melinda Montgomery, otherwise known as Mindy .. she made this difficult visit so much easier by being very knowledgeable about Migo’s anxiety issues . She was very comforting to Migo and made him feel more at ease. And Dr B was also amazing !!! She also saw Migo’s fear and handled the situation so well !! We didn’t even have to put a muzzle on him ! I can’t say enough about VCA county West !! I love them !! Highly recommend!! The black and white one is Migo ! But thank you again Melinda and Dr B !! You guys have one of the hardest jobs ever ! You never know when a bite is coming 😭😭 . I will always bring my fur babies to VCA !!

Karen R.

These are the most caring and compassionate people. We have had to bring two of our dogs in and they could not have been nicer or more accommodating. Can not recommend enough.

Lauren

The staff at VCA is phenomenal. They were always willing to take the time to explain all options available for treatment, and I never felt like they were pushy. They took wonderful care of my Louie every time we had a visit. Unfortunately, Lou passed last year, but VCA is still at the top of my list. I will be bringing the newest feline addition to our family to see them soon!

James L.

My wife and I have been taking our dogs, Mando & Jango, to VCA for 2 years and we love them. They take great care of our boy. Maddy is their groomer for our boys and even gave them little Christmas treats & a card. Thank you guys so much.

Kyle H.

This used to be a great clinic. Now the prices are absolutely outrageous. When I asked why the bill was so astronomically high, they flat out lied and said my fiance indicated that we did not need an estimate. This is on top of the $637 bill we had just paid a couple weeks ago for another one of our pets. Never again.

Jessica M.

I really can’t say enough good things about VCA. All the staff are super friendly and helpful. A special thanks to Dr Piatt for being there to guide us through our journey with our pup. She has so much compassion. Thank you all!