Trendz Beauty Supply - Kankakee, Illinois

Angelique A.

I have always gone to this beauty supply as it is near my home. However, today I went to buy bows for my daughter's hair and I also purchased a new sponge-brush for my son. I used my credit card to pay and I was told that I had to show ID. This was a purchase for $11.90 but because this is a low-income predominantly black community they assume the shoppers are thieves and scammers. How disgusting! I would never use someone else's card, I work hard for everything I have just like anyone else.

The associate said she would cancel my transaction and I told her no, don't cancel it I will come back with my ID. I returned with my ID and showed it to the associate so I could receive the items I had purchased. Needless to say, I will not ever go back. They definitely lost a loyal customer today. It's very unfortunate that so many business owners come to Kankakee and are willing to accept the community's hard earned money but in reality they have preconceived ideas and beliefs about the people here.

And just to put it into perspective, I have used my credit card many times and have never been asked for ID at any establishment, even when the total was substantially more. This whole experience was unacceptable.

Chad H. (. A.

Great place to shop and save on beautiful cloths and more. Great service too. 5 stars from ChadderBox Angel F.A.M.E.Artist

Jorni S.

it’s just my favorite sport to go when it comes to hair

jari

WOW! One of the best experiences I’ve had at a beauty store. The minute I arrived this young woman asked me how I was doing and introduced herself to me. The store was very well organized. I came in looking for a wig for a wedding I have coming up and ended up buying nose rings and “fake” nose rings. Fernanda was very kind in helping me around the store and helping me find a wig. She’s the best. Definitely coming again.

keiniece

This is my go to beauty supply store. I never feel like I'm being watched, which is very important to me. They have a huge selection of hair care products catering to people of color. They always ask if I need help not the kind of ask that makes you feel like they're watching you but genuinely want to help you. I drive by other beauty supply store just to come to here. Their selection is diverse and huge. Barbering equipment to a little bit of clothing to bows from huge to small and hair care products made by blacks. You can find everything here.

Artrease T.

Always have what I need for my hair and customer service is great store stays perfectly clean

Ms. J.

I love this store they always have everything I need and more. Prices are reasonable, parking is never an issue. Thw staff is very helpful.

T H.

02/08/2019 11:45AM 0008
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The woman who worked the register is cool. I have no issues with her. She is always nice to me whenever I visit this store and she's there.
However, there was a woman stocking shelves or whatever she was doing..... I asked her for help with something and she was extremely spaced out, timid, and clueless.
Initially i had to call her twice because she looked at me and then hesitated to come over to where I stood.
She started making her way through one of the aisles very slowly while starring at me with this dazed look in her eyes as she sort of whispered from afar "what do you need help with?"
She was hesitant to come help me for some reason...

I then said "could you come here please damn"
I don't know what was wrong with her but she was either extremely shy,lazy,or scared.
She eventually made her way over to me walking very slowly. (still starring with that dazed look in her eyes)
Ultimately, her response to my question about a product was that she didn't know what it was. This is a problem.
I refuse to spend money at places that employ people who act like zombies.

(Thank you for responding to my review. Shows that you truly care about your customers and their experiences. I now know that she was in training and none of it was personal. thanks!)