2/5
Feb 14 Update to response posted by The Heeling Canine:
There are lot of things yet to be resolved including the refund matter. so the matter stands not resolved sadly though you allude for this to have happened, which is not true nor honest. You shared your "offer" of refund, there was no discussion or agreement as further information is not being shared as requested. To put facts straight, your response on whatsup, which is my preferred communication, was on Feb 9th when this review and transaction disputes went up since Jan 11th. There were multiple messages during this time period that were not responded to, including the update of my mother's heart attack from this sadness. so not sure how a message was sent in between with refund matters and not received, strange?
also, not sure of second doctor it was one doctor, my reference, who mentioned that that could be a cause of heart defect but wouldn't be known unless a necropsy was conducted but rigor mortis was already set in as we saw by the time he was only discovered dead around 1pm as you indicated. after feeding him at 7.30am. He didn't suffer from a generic heart defect as that was confirmed by his designated vet before and later of his boarding with you. And the friend who was there with you apparently that none of Bhairava's siblings/cousins or parents had any of this defect. I do stand corrected on how many days he was over there- 5 days and died on 6th day morning.
Time will heal and also help get us the closure needed here, while this seems to have become a purely transactional matter of communication at this point so no emotions valued anymore here as I see it.
Review on Feb 9, 2024.
I am writing to express my gratitude and regret filled with grief. And share our journey with Heeling Canine. Bhairava WAS our adorable baby. He died when he was boarding with Heeling Canine very suddenly on Dec 14, 2023.
The first interaction our fur baby had with Jordynne was great, she had him for training as she was the assigned trainer thru Dogwise Academy. He came back much more disciplined. So we knew we could trust Heeling Canine.
We were very confident that he would do great for a long-term boarding with her as well, because he seemed to like her and they bonded from the first training period of almost a month.
Sadly, we are left with grief of his sudden, shockingly unexpected death when at Heeling Canine. We have all endured trauma and shock in this tragedy including Jordynne who found him dead, a perfectly healthy, fully vaccinated 1.5-year-old German Shepherd Mastiff mix about 100 lbs, just suddenly passed away just 2 days into arriving at heeling canine boarding. Jordynne graciously made the arrangements for his final journey and got his remains back to us. She mentions that she fed him at 7.30 am and he was acting normal and when she returned to check on him around 1pm, he was already gone. Had blood in his mouth. This is a void we will have to live with for the rest of our lives.
Since then, Jordynne has been supportive and we have tried to heal each other's trauma, and our utter heartbreak of losing our baby and never be able to recover from it. However, all communication stopped a month ago including a conversation about helping us be issued a refund for the fact that we paid 2 grand for a whole month of boarding, but he was gone two days in. We hope Jordynne is well and can take care of herself and we all try to heal from this tragedy. And I hope no fur baby-dog of anyone will die so suddenly without any closure like this, especially when boarding and away from his parents. We don’t even know how much he suffered in his last moments, especially when fully fit and full of energy. We are trying to tell ourselves that we did the right thing of boarding him with Heeling Canine and this was cruel destiny that played out. Thanks Jordynne, be well.
