The Fish Crew - Fort Collins, Colorado

Kristen N.

This is the nicest aquarium store I've ever been to. The prices on their tanks looked way lower than what I've seen at the big chain retailers, not to mention healthier fish. If you have a sick fish, they carry the treatments that the others don't. Huge variety of live plants, saltwater corals & anemones, and tank decor. Their saltwater display tanks are impressive!
The staff are happy to help without being annoyed if you're just browsing.

I'm not a fish enthusiast, for the record, but my kid is. It is definitely worth driving past the other pet supply stores to come here!

J ?. C.

Want to preface this review. I am an enthusiastic fish keeper. I have 8-9 tanks up at the moment. I drive all over the front range to different non-chain stores for different fish or equipment. I’ve been to different fish keeping events and gatherings in the past. I still consider my self a newbie-enthusiast.

This is my closest non-chain store and I’ve been coming here two years now. The store its self is great. Selection is good, pricing is fair-ish but not enough to shop elsewhere due to the quality of the livestock, drystock selection and it’s a cool place to visit.

All that being said, over the past 6mo or so everyone I’ve interacted with has just become cold and transactional, it makes me not want to shop there. Little care in what I was up to, like a Petco transaction. No questions to make sure I’m not about to kill whatever I bought or making sure I’m not about to poison my tank. If I just wanted a transaction I would shop online but I shopped here for the experience, expertise along with the product, this is why I’m willing to pay a little more. Sometimes I don’t know what I don’t know.

I’ll continue to shop here, but only when I need to because of location. You guys have done better in the past in my personal, completely subjective, point of view.

Penny D.

Clean aquariums full of beautiful, healthy fish and plants. Knowledgeable staff! We drove from Loveland because this place just can't be beat for quality!

Russ S.

Awesome fish store with super knowledgeable staff, always has a great variety of freshwater & saltwater fish and plants rotating through their stock.

Audriana H.

I had a great first experience with Trader yesterday, getting my aquarium fully equipped with live plants, a cleaning crew, 3 dwarf puffers, and 1 dwarf gourami. I got my water tested and was all set to go. Unfortunately one of the puffers died almost immediately, but all the other newer inhabitants are acclimating very well! I had called the store ahead of time to get a full understanding of their return/swap policy and was told I needed "the dead fish body, a water sample, and my receipt." They specified no further.

Upon going back to the store with all of the listed required materials, I was met with hostile "customer service" by what I discovered to be THE OWNER. Being very polite I presented my samples, my receipt, and my water test from 24 hours prior. Matt was very quick to dismiss me, and very aggressively. I felt very intimidated by again, THE OWNER who was speaking to me in a very demeaning tone, like I had done something wrong. I tried to explain that I had called earlier and had asked about the policy, and it had not been specified that the body of the fish needed to be separated from the water sample (again, very politely). I was immediately and sternly interrupted and treated like a dumb blonde. The owner just kept repeating "nope, not gonna fly. It's stated CLEARLY on your receipt," exaggeratingly pointing to my receipt as if obviously I should know all the ins and outs as a first time customer.

I spent over $100 on all of my materials and fish and was met with less than sub-par quality customer service by owner of the establishment. Trader, Ethan, and Emma provided the best service by far and if I do decide to continue shopping there I will only do so with them. But how I was treated today nearly sent me out the door in tears because of how heavily intimidated I was by the harsh and aggressive verbal treatment of the owner. Thank you Trader, Emma, and Ethan! But the upper management desperately needs to be addressed for their poor treatment of a first time customer. It truly was outrageous.

UPDATE I returned to the store hoping to get better service and I sure did! The manager on duty, Emma, apologized for the horrific experience and thanked me for returning. Ethan tended to my needs diligently and answered my questions with a surplus of knowledge! Overall, my experience with the crew at Fish Crew has been phenomenal. I commend them for being able to recover such a horrendously fumbled situation bred by upper management. All three of them deserve a raise 👏🏼

hemlock H.

The employees are very knowledgeable and helpful. They are also well staffed. I have never had to wait too long to receive assistance. A great store that I highly recommend for all of your fish aquarium needs.

Heather T.

The staff is extremely knowledgeable. I’m a novice at growing aquarium plants I’ve always had plastic ones. They took the time to answer my questions and provide me additional support each time I came in needing additional information. Not to mention that the fish that I’ve gotten from there have been extremely healthy and that hasn’t been the case everywhere I’ve gone.

Shea B.

We were greeted by Mason, who asked if there was anything he could assist us with. The level of customer service provided by the staff was exceptional, leaving us feeling valued and welcomed.

One of the highlights of our visit was the impeccable condition of the tanks. The cleanliness and care put into maintaining the tanks were evident, ensuring a healthy environment for the fish and an enjoyable viewing experience for customers like myself. It's refreshing to find a shop that takes such pride in providing top-notch conditions for their aquatic inhabitants.

The variety of freshwater and saltwater fish available at The Fish Crew is truly impressive. Whether you're a fan of vibrant tropical fish or breathtaking marine species, this shop has it all. Personally, I was delighted by their extensive selection of shrimp. The incredible variety left me spoilt for choice and allowed me to find the perfect addition to my aquarium. It's evident that The Fish Crew takes pride in curating a diverse selection of fish to cater to every customer's preferences and desires.

The staff at The Fish Crew are not only friendly but incredibly knowledgeable as well. They were able to answer all of my questions and provide valuable recommendations regarding fish compatibility, tank maintenance, and general aquatic care. It's comforting to know that the staff is well-versed in their craft and can offer expert advice to ensure the success and happiness of the fish and their owners.

What truly sets The Fish Crew apart is their dedication to providing excellent service to all customers. Although the shop was bustling with activity, the staff efficiently managed to attend to everyone, creating a positive and inclusive atmosphere. It was evident that each customer, including myself, received the attention and care they deserved.

In addition to the wide range of livestock, The Fish Crew also offers a comprehensive selection of aquarium equipment. From corals and plants to snails and fish, they have everything you need to create and maintain a stunning aquatic environment. This one-stop-shop makes it convenient and hassle-free to find all the necessary supplies to bring your aquarium dreams to life.

The exceptional service, stunning selection of fish, pristine tank conditions, knowledge of the staff, and comprehensive equipment offerings make this shop a true gem for all aquarium enthusiasts. I highly recommend paying them a visit for your aquatic needs, whether you're a seasoned hobbyist or just starting your journey into the underwater world.

Thank you, The Fish Crew, for providing outstanding service and an impressive array of aquatic treasures. Your attention to detail and commitment to customer satisfaction are truly admirable. It was a pleasure visiting your shop, and I look forward to returning in the near future!