1/5
I have been coming here intermittently through different locations for the past decade or more because my mother liked the proximity to her house. I have had consistently bad experiences here and do not think anyone should visit. Our wishes on cut and care were never followed and often things I specifically said were absolutely not an option were done anyway. These were all decisions made on aesthetics and not care of the dog like matting or allergy. Last summer I took my Corgi in for a de-shed, bath, and nail trim only. I made it abundantly clear that her coat was not to be shaped. However, she came back to me cut in a way that we are still trying to fix and will likely never be in the shape and condition it once was. Repeatedly, sections of my mom's dog would be left long for aesthetics despite our requests for a short cut due to an active life-style. My mom has never been one to rock the boat but I don't want anyone else to have to deal with the terrible service we have repeatedly received. I am so angry, even a year later, that I wanted to let others know what the potential is. As paying clients our requests were ignored and disrespected because the groomer refused to read and/or follow the directions we had left and agreed upon with the desk before leaving.
