The Dog Pawlor - San Jose, California

Octavia

I've been a dog trainer for 6 years, previously working at a boarding/daycare facility with a grooming salon. I've never witnessed such an awful groom and extreme post stress from It. Apollo is a service dog in training and has been my client for months, with his owners maintaining his appearance well. I know they comb him twice a day, as confirmed during a groom check-in two days ago. In this groom check in I personally combed him without struggle. I also was aware of his ear infection and owners were actively treating It. Since the groom he is shaking his head 5x more. Today's training plan was adjusted due to his stress, likely requiring additional sessions to rebuild his grooming confidence. As a young service dog in training, this experience will have a negative impact. I'm surprised that a refund wasn't immediately offered for the hack job poor Apollo received. If a client's needs exceed your current skill set, it's advisable to redirect them to someone better skilled for the groom.

Picture 1 was from his previous groom. Picture 2 was just days ago.

The rest of the pictures are from today’s groom.

Irena H

I have a difficult dog who in the past has had a bite history, and I have had an extremely difficult time finding a good place to get him groomed that will work with me. This place was lovely. I came from Redwood City to try to get my dog groomed here and they did a great job.
He kept the muzzle on, so I just trimmed his face a bit when I got him home, but he is clean and happy and he looks so so handsome.
**Highly recommend if you have a dog, who’s difficult like mine or have had issues finding a good groomer in the past.

Mireille Raby

We recently moved to the area. I was nervous about bringing my reactive dog to a new groomer. We had a wonderful experience!

The receptionist suggested an 8am appointment, making it more efficient and reassuring for my dog, as it is a little less busy. I was able to get an appointment in a very timely manner. The price was within the range for this area, and exactly as quoted when making the appointment.

I was afraid that the groomer would have to shave my dog since it had been awhile since he had had a full groom. The staff even asked for pictures to ensure that Miranda would groom him to my liking. She did an amazing job! He looked as handsome as I have seen him. They took very good care of him. He was done within two hours. He had a great experience and seemed very eager to return anytime. We will be back soon. Thank you!

PinchexHarra

Everyone here is so amazing, my cattle dog doesn’t like her nails trimmed or ears cleaned and plucked but here it was a little to no issues for them to do so. Idk what it is but they made it so easy n simply I was impressed and amazed she came out with lil to no issues for them all. John and Blanca have such ways with dogs you’d be surprised to how much your dog will be willing to listen and let alone feel comfortable around them as I was with mines. It was her first time going to any dog grooming and it was as she has been here before. I’d definitely be coming again for those services and let alone the environment and atmosphere was quick and hassle free and worry free. Recommend for any dog owner from small Chihuahuas to big dogs as we seen Burmese mountain dog.

Naomi Cahn

This is a long review but the tl;dr version/bottom line is that Ken is amazing and you should definitely bring your pets here for quality service.

I've brought my senior dog, Zoë, here since I first got her in 2016, and in these three years the service has consistently been outstanding. With all the horrible stories about groomers mistreating pets at the big stores like PetSmart and PetCo, I was anxious about taking my girl to any groomer. However, she would always fight me when I tried to brush my teeth or clip her nails, so I had to find a professional. I made an appointment at the Dog Pawlor, did the basic new client routine of filling out forms, and left my dog in their care. Ken took such great care of Zoë that we now bring her by just about every month. The quality of pet care, attention to detail, price, and customer service are incomparable. If you want your dog groomed in a safe and caring environment, the Dog Pawlor is the place to go.

Sidenote: I've included pics of Zoë wearing the complimentary bandanas they gave her for different occasions whenever I bring her by near certain holidays (Halloween, Thanksgiving, Xmas).

Paulina Low

This place is the best! We've been going here for the past few years and our two toy poodles always come home looking like little teddy bears. I can't recommend this establishment enough!

Sosamma Johnson

Such an amazing place!! They were able to fit my dog in for an appointment within 2 days and the stylist there was so patient! She really took the time to listen to my concerns and what I wanted for my dog. He came back so soft and fluffy and well groomed!! Really happy with the services and will be going back again :))

Alvaro Juban (AJ)

They’re awesome 🥹 They had no problem taking our Kogi in for a quick nail trimming when we had to come in super last minute.. thanks Dog Pawlor!