Tail Waggers Pet Resort - Dickinson, Texas

Melissa K.

We have used Tail Waggers on multiple occasions for our dogs and always had very good and pleasant experiences. The old owner was so comforting and made us have peace with leaving our babies. This time was vastly different. We picked our two pups up this morning and until we got in the car and on the road could I tell just how bad it was. The lobby stunk so bad that we were basically gagging. I couldn’t tell how bad they smelled until having all four car windows open while driving just wasnt enough, their stench was so bad. Their beds were filthy and covered in pee soaking the foam, which left us with no choice but to replace them. Their entire underbellies and legs were soaked in urine smell. Both dog beds went in brand new condition and came home ruined. Both dogs were freshly groomed and came home filthy. We are so disgusted by their treatment and the conditions of the facility.
Update: You know its bad when even the on call vet that they previously used for dogs that needed care while being left at the kennel quit working with them.

Xotchil C.

Took our dog Leo there for 4 days/5 nights. The new owner Sharon was very nice. The facility was very clean. All the staff was super friendly when we dropped our pup off. They made us feel very comfortable leaving Leo baby. They told us she had a great time and got along well with the other dogs. We'll be back next time we have to board our pup.

Christy L.

I am very happy with our first visit to Tail Waggers! We will definitely be back! My husband and I brought our two big dogs in before going on vacation, and they made it very easy for me to register them and drop them off. They are very nice and I can tell they took great care of our dogs. I had also checked around with pricing at other dog boarding facilities, and Tail Waggers has the best pricing, so all around I am very pleased with everything. It feels very good knowing I have somewhere I can bring my doggies if we need to leave town.

Melissa J.

Resident dogs are not vaccinated, spayed or neutered. There have been SEVERAL litters of puppies conceived on the property due to the owners irresponsible behavior. 90% of kennels are full with "rescue" dogs that are always there. Many customers' dogs have contracted Bordetella during their stay, despite being vaccinated themselves. Pitiful owner makes employees leave positive reviews as if they are customers. She doesn't even grasp the concept of quarantining sick dogs. Dogs that are sick because she's too cheap to vaccinate them. She can call me "disgruntled" all she wants. I am still telling the TRUTH, something she clearly knows nothing about. If they audit her books, I'm sure she'd lose the 501c3 status for misappropriation of funds because she doesn't spend any of it on those dogs. There are multiple dead dog carcasses in the freezer of the refrigerator where employees are supposed to keep their lunches cold. (See photos for proof).

JG N.

I've used Tailwaggers for around 10 years and never had problems...at least not until new ownership took over. David and his crew were great with customers and dogs. But now...big problems with groomer not following instructions. They appear to be understaffed, because often there are no people working the front desk. The front office smells horrible. The owner is not very friendly. I'm taking my business somewhere else after so many years with them. I no longer recommend Tail Waggers. There are too many other places to choose from.

Ken D.

I take both my dogs there for boarding when I'm out of town. The staff is very friendly and my dogs love them.

December 2022
I don't know what happened here but the quality of service has taken a tremendous nose-dive. The receptionist was rude and cocky, and when we picked up our dogs (4) after our trip, one showed signs of early dehydration which led me to wonder if they had been attended to properly (or at all). I am very disappointed with the way our pets were cared for, which makes me reduce my rating to two stars. I truly hope this was an isolated incident, because when the owner was there to oversee operations, service and care was always stellar. I hate to say it, but hopefully the three individuals responsible for this incident are no longer employed there because I feel they should not be caring for animals in this type environment.

1MOFISH

We have left our pups at a few other places around the area and every second trip to drop them off again , the pups were hesitant to go back in without being carried in. We gave Tail Waggers a shot and it has been GREAT! The second trip there and the pups went right in like they do at home. We don't put them on leashes anymore when we drop them off or pick them up. They are just as happy getting there as they are when they leave. Great folks and great prices. They have also recently expanded their facilities. Would definitely recommend giving them a try.

Patty P.

We kept our dog here while on vacation, and it was great! Our dog usually hates socializing with other dogs, but they said he did great and actually played with the other dogs!! He was so happy when we came back to get him!!! The staff is super friendly and the rates are definitely affordable! We highly recommend this place for pet boarding!