Sunny Oaks Pet Resort - Boerne, Texas

fordpwrstroke7

They have been great to us. They go out of their way to take care of our hyper active Vizsla. It has always been a good place to take care of our dog and the new owners have taken it to the next level of service. Highly recommend! The picture is of our Vizsla recovering from playing with her friends at Sunny Oaks.

Harrison Y.

Somewhat lengthy review here, but absolutely worth reading if you're considering boarding your dog here.

We left our dog Oliver at Sunny Oaks for the first time and had a pretty mixed experience. For the most part, we liked the staff and felt comfortable leaving Oliver there while we went out of town (although I do wish we could have seen the actual kennels where he would be staying which we weren't allowed to do.)

Oliver happily went with the staff when they took him back and we never heard about any problems while he was there. Normally we would be happy that we didn't receive any phone calls because that would mean there were no issues, but in this case it seems it would have been warranted.

We had car troubles during the pickup time so I paid online and my father went to pick up Oliver while we were dealing with the car situation. The staff told my father there were no issues and that he played with other high-energy dogs the whole time he was there. We were happy to hear that because Oliver has a lot of energy and needs that kind of play time.

When we got home with Oliver is when we started noticing a problem. Oliver was very sensitive to the touch and very morose. We initially chalked that up to him being tired from a long weekend of playing, but he didn't improve the next day and actually got worse. As the day went on we realized we needed to take him to the vet. Once the vet examined him, they told us it appeared Oliver had been pretty significantly roughed up by another dog. Out of caution and concern they shaved his back to take a closer look and we were mortified by what we saw. Oliver had what appeared to be several large claw marks across his back that were swollen and in some areas even bleeding. The vet seemed even more convinced that he had been pretty violently handled by another dog. The scratches on Oliver were so severe that they were already getting infected and causing a 104 degree fever to go along with it.

Needless to say we were very upset learning this and won't be taking Oliver back to Sunny Oaks. It's very heart-wrenching to watch Oliver in pain right now and not be able to move. He only gets out of bed to go use the bathroom now and will be this way for at least the next several days while he recovers.

Let me be clear: We understand that the staff can't control every single dog at the kennel and that sometimes accidents will happen or a dog may get defensive and lash out. If that happens, it's unfortunate, but we would be understanding about that. The part of this whole story that made us really mad was the fact that we were never told about this happening. That tells us that the staff either knowingly saw something happen and neglected to tell us, or the staff was not watching the dogs close enough while they were outside together and missed it. I'd love to be wrong about all of this, but the evidence is pretty clear that Oliver had a violent encounter with another dog and had to suffer for at least a day until we took him to the vet.

Very disappointed and upset by this whole thing and as previously mentioned won't be returning. Oliver is a part of our family and leaving him under the care and supervision of someone else is a big deal to us. Caring for the dogs and watching them while we are gone is the entire job and it wasn't done at all in the way we expected.

Caden M.

Sunny Oaks Pet Resort is the only boarding facility I would consider leaving my Colt with. He loves it there! When he knows he’s going there he gets so excited and can’t wait to get into the car to go. They take very good care of him. They treat him like part of the family. I am so grateful for the care that they give him and the peace of mind I have leaving him when we have to be away. I highly recommend you give Sunny Oaks Pet Resort a try and you will see what I see.

Kaye E.

We have been really happy with Sunny Oaks Pet Resort! The dogs are well cared for and have lots of room outside to run around. When we picked the dogs up, they are happy and not stressed. I would definitely recommend Sunny Oaks!

Katherine G.

We are so happy with his boarding experience. He has a great time and comes home healthy, happy and smells great from his bath. We can relax on vacation knowing he is so well taken care of and busy having fun running around and playing on the beautiful property. It’s fun to see his pictures online also!

Dail L.

We are so fortunate and happy to have found Sunny Oaks pet resort! Tally, Travis, and their staff take such good care of our dogs!! We can tell when we pick them up, that they have been loved and cared for!

J C.

The best boarding experience we have had in San Antonio. My pup stayed for 9 days and clearly loved her caregiver. I could see the enjoyment of being around her and looking for her attention. I love that they post photos from time to time. It is so good to see a smiling, happy pup picture when you are traveling.
Booking and communication throughout is excellent and they went above and beyond to accommodate us. She came home happy, healthy and exhausted. I highly recommend them and will be back. We have now found our place.

Milissa G.

Poppy had her first sleep over with her friends at Sunny Oaks Pet Resort. She loves coming there for playtime so a sleepover is stress free. I trust them fully to take good care of my girl. Thank you so much for allowing me to enjoy my time away!