Starr Pet Resort - Windsor, California

Mooney Metals

I recently had my dog Bailey at Starr Pet Resort while I was on an extended 17 days vacation. She had never been in a kennel before and suffers from anxiety. Jim and Sandy are amazing! They took such good care of Bailey. They don’t just cover the basics when caring for your pet, they go to great lengths to understand your pet so your pet will have the best possible experience. Thank you so much Jim for making Bailey feel a part of your family!
Rodney

Dan Pizza

Board at Your Own Risk. No Liabilities, No Insurance and the Owner May Have You Arrested.
On June 17, 2017, the next to last day of boarding my Belgian Malinois puppy, Starr Pet Resort left a message on a phone number that I specifically had told them not to use informing me that my dog’s leg had been injured.
I was able to retrieve the message and come back a day early to pick my dog up at the hospital where she had been left. I was told that depending on treatment, the bill would be between $2,000 and $4,000.
Jim Brock, owner of Starr Pet Resort, initially refused to pay any portion of the bill saying it was just an accident, although he had only given vague, conflicting explanations as to what happened. He also threatened both my girlfriend and I that this was a criminal matter and he was reporting it to the sheriff to have me arrested if I did not pay for his week of boarding immediately by providing him with my credit card information. He also refused to release my dog’s collar, tags and leash left at Starr Pet Resort.
Jim had presented me with a contract for signature when I dropped of my dog on June 9, 2017. He stated that it was an “authorization to get medical care if needed”. In reality it was a liability waiver which states that Starr Pet Resort is not liable for anything that happens to your pet, and if they are found liable, it is only for a maximum of $500, or the value of the pet, whichever is LESS. None of these waivers are mentioned on the company’s website, nor was I advised of them prior to drop off even though I had visited the kennel in person and made a reservation over a month before boarding.
I made at least five written requests for information regarding the injury. These requests included video records as they advertise they have 24 hour surveillance, a written statement from the person with my dog when the injury occurred and the name of their insurance provider. These requests were all ignored.
I did receive an offer for a maximum of $2,000 from Starr Pet Resort on June 20, 2017. The offer may, or may not have covered my dog’s medical bills, but I did not know as it was very early in her treatment. The offer included a condition that I never say anything that they considered false or defamatory or pay damages in the amount of $5,000 for each violation. They broke my dog’s leg and then threatened to have me arrested. I could not agree to these terms.
Despite several written requests, I never heard from Starr Pet Resorts after June 20, 2017, until I saw them in Small Claims’ Court on September 11, 2017. The only additional evidence they brought was a note from the girl who was playing with my dog when the supposed accident occurred. It was dated almost three months after the incident even though I had requested this back in June. It also turns out that their insurance does not cover pets. They are a kennel. What does their insurance cover?

Sean Woodburn

These folks kept my best friend safe, active and happy during a two week business trip.
The kennel facility is exceptionally clean.
A pleasant surprise was the fact that it is climate controlled.

Most importantly though; Jim and Sandy are dog people. They very clearly care about their guests and take care of their guests.

Strongly recommended

Update six months later:
Sudden business trip abroad for four weeks:

Same great facility.
Same great service.
Same great people.

Emily Martin

We have been staying with Starr Pet for 2+ years and we love them so much! My Frenchie Ernestine loves it from the moment she arrives to see Uncle Jim and Sandi to her private nature walks (an optional add on she loves). The team is very attentive to Ernie, great at communicating updates and sharing pics. They are very professional, organized and treat Ernestine like family.

I highly recommend Starr Pet and their amazing family/team. Thanks for taking such great care of Ernestine.

Jeanette M

We left our 2 fur babies here when we went out of state for a graduation. They were there roughly 6 days and they had a blast! I got photos texted to me daily and some cool videos. It was comforting knowing our babies were so well taken care of. We would highly recommend them to anyone looking to board your four legged kids. Thank you Starr Pet Resort!

linda light

Our cat loves staying at Starr Pet Resort when we are away from home. Jim and Sandy take very good care of her when she stays with them.
Her room at the pet resort is always clean and comfortable. The whole cat area of the resort is immaculate and the pet owners are welcome to come in and see where their pet is staying as well as see the entire cat area.
Both Jim and Sandy are well aware of each animal's condition throughout their stay and monitor each pet often. They treat each pet as an individual and get to know their personalities.
We recommend Starr Pet Resort for pet owners whenever their pet needs to stay away from home. We feel confident that any issues that arise during our absence will be addressed and our pet will be safe and well taken care of.

Lydia Wilson

I have a rescue dog who is anxious around new people and other animals. He was nervous at drop off, but in such high spirits after leaving Starr pet resort. They made him comfortable and he had a good time. Very reasonable price, and I really appreciated the one on one attention he received. Thank you Sandi & Jim

Cisco Cash

Our two English Bulldogs Love coming to Starr Pet Resort its always a treat for them. We started bringing both of our bulldogs when they were small puppies and they visit now on a monthly basis. El Guapo our largest Bulldog 3 years cannot wait to get out of the car to stay at the resort and now our newest addition bulldog puppy 6 months also loves coming to the resort. The facility is extremely clean and welcoming. Jim, Sandy and the staff are great and we wouldn't take our two Bulldog family members anywhere else, Thanks Starr Pet Resort!