STAR * BARKS DOG GROOMING SALON - Cypress, Texas

Michelle W.

We have taken our dogs here for years. We have moved out further but I still drive the doggies here. The fur babies come out happy, groomed up great and smelling fresh. Great service and pricing.

Mary M.

Today was the first time my brittany was groomed here. They made a last minute appointment for me and did a great job. My dog is happy and so am I. Super reasonable price too!

Johanna M.

Worst place ever, I pretty much payed to get my dog messed up. A POMERANIAN, and she is ran the clippers thru her and my dog is bald, A POMERANIAN how is it possible to do this to a dog on purpose too feels like because I SPECIFIED do not, DO NOT cut it short and goes and completely messed her hair up and her hair on her head is way longer than it should be, this should not be an establishment that handles dogs. DO NOT BRING YOUR DOG HERE

Jason N.

TERRIBLE CUSTOMER SERVICE!!!

I usually don't leave feedback on Google as I know the weight these reviews have but I cannot let this go unaddressed. We had an appointment at 11:15 and showed up at 11:19 which I totally own, I was late. When I rang the door bell I was greeted with a nasty, negative attitude from whomever the lady was and her first response was "Guys, your appointment was at 11AM and it's 11:20?" I was dumfounded that in fact that was her response, which she followed up with "I leave at 2PM."

I obliged and promptly said no worries and took my dog and got back in the car. My daughter was there with her dog and the lady stated she would still take her and of course my response was no way get back in the car. We are obviously inconvienenceing you.

My fault, I should have read the reviews, you can see there's a pattern of behavior there and there's no doubt we will never ever be back or contact them to take care of our dogs. I'm in the business of customer service and I couldn't believe that was her response. I get it, 11AM or 11:15AM, either way if I was late it would have been much better to respond with a question asking, "Hey, hope everything was OK? Just checking because your appointment was at 11AM." Which I could have handled and certainly apologized. And I own it, if our appointment was at 11AM and I showed up at 11:20, no qualms I'm late, but we had down that our appointment was 11:15AM. No questions, no care, we were doing her an injustice with the audacity to show up at her place of business trying to give her money.

Good luck, we will never recommend them to anyone or ever be back.

zahraa D.

The worse customer service I ever had …the only reason I did choose this place because my dog groomer is fully booked and I needed my dog to be groomed on that day . . My appointment was at 9:00am I started calling this place at 8:30 (their opening time according to their official website ) to confirm their location and nobody responded, so at 9 she called me telling me that she is outside waiting , it looks like I was parking in the wrong spot so I arrived at 9:02 she gave me the worse attitude ever blaming me of being late 2 minutes and she is not supposed to wait because she has other things to do !!!!! When she saw my dog she told me oh he is tangled and can’t do anything other than shave him And I’m abusing him for not shave his hair off .
Ps: I took my dog to his original groomer and they did a wonderful job with him without even think of shaving the hair 🙂

Its my first time writing a review but their unprofessionalism force me to do so .. not recommend to anybody. This business will definitely shut down if they keep treating customers like this!

Dorothy M.

Today was my 1st time bringing my fur baby for her grooming at this place. They did a great job with her. They were very polite, answered all of my questions, great price and service. My fur baby looked and smelled beautiful! Definitely will cone back here.

Thalia M.

My experience here is always phenomenal. I always receive great customer service and my dog is always left with great results. The owner is very knowledgeable in her work field and prices are affordable.
Sad to see the review before mine as I was the customer after him and he forgot to mention how his wife trashed the owners office and destructed her things while cursing and yelling in front of her 3 year old. All this because she was told that her dog was scaring the other dogs. That review is definitely not an accurate account for how things went.

Kaleena P.

I feel like the experience the owner has with dogs varies because every time I take my dog in I ask her to do certain things that is good for my dog and when I get her back she doesn't look any different. I have had better service and better care for my dogs fur elsewhere. The owner offers cheap spa treatments for your dog and I guess you get what you pay for. She also does my neighbors dog and does a wonderful job on him but his fur is nothing like my dogs so I just think the experience maybe lacking in some area.

On a side note: as others have mentioned too, she also got mad at me for arriving early and told me not to do it again and on top of that she was telling me that I wasn't treating my dog right because I wasn't grooming her myself as much as I should so I politely had to correct her. I won't be going back!!!!