Ruff House Pet Boutique - Mansfield, Georgia

Casey J.

First visit with my pit/lab Sia, This was her 1st every grooming experience. I was greatly satisfied. When you walk in it doesn't smell like a dog groomers its a very light fragrance & pleasant smell. The workers were so nice, and realistic with me and my concerns about her grooming. My pup was excited to be there and So was I. I enjoy watching them groom all the long hair pupps in front of you and there was a lot of traffic in and out and I was shocked I could get a last minute appointment. I recommend (: They even put a festive bow on my girls collar! So SWEET & She Smells so GOOD!

Mary A. D.

I cannot say enough good things about Breanna and her staff! She treats my 13-year-old basset mix fur baby with the same loving care that she takes with the purebred pups, and Candy loves her "spa mornings" there. Breanna and her staff are both professional and knowledgeable. I was excited when I heard that a groomer was coming to Mansfield, and Ruff House has been a wonderful addition to our city. Thank you, Breanna and staff, for the love you show our pets!

Erin R.

Happy Friday to all of my Google Reviewers!!!!! I wanted to share my experience and welcome feedback once read. I was able to locate Ruff House Pet Botique on Google and initially received great customer service via phone. I scheduled my first appointment and it went off without ONE GLITCH! Well, when I got to this small town it was a little unnerving. I was honestly concerned about my race being accepted around those parts. Anyway, the groomer worked her magic on my dogs and gave them both their self-esteem back! Well, Labor Day weekend, I had an appointment scheduled for them, however LIFE showed up and no matter how hard I tried to get my dogs to their appointment.... I missed it. I did not call or show because everything that day was a total calamity! I reached back out over the past 24 hours. I was sent to voice-mail yesterday. I left a voice mail. I recieved a follow up call from the owner I am assuming .....that due to " their policy" that applies to ALL of their customers that if you miss your appointment, you have to pay the total balance of the appointment missed? I was NEVER told that. I was not given any information about that in writing or a pamphlet outlining it? The owner went on to say despite her NOT notifying me or explaining it to me.... In order for me to recieve their services that I would have to pay $230 if I was placed back on the books? I disagreed with the owner and I further explained that I felt like I was being racially profiled. This had to be the only way to prevent THIS QUEEN from coming back to this small town. I said that because, my dogs had a GREAT GROOMING experience. However, we were not particularly welcomed upon our entry into the establishment the first time. As a matter of fact, the owner actually came in talking rubbish to the other groomers as if she was a customer. I personally didn't find it funny at all. However, my dogs needed them. Since this incident just took place within the past few hours, I notified the owner that I was going to do a review to obtain the opinion of others? I am hopeful that I will not be racially targeted with comments but if so, I would not be surprised. I also wanted to know demographically how many African Americans utilized their services and were provided policy information before hand or had an experience like mines? Has this policy been placed on anyone without being aware and you were okay with double paying at your next appointment. This approach appears to be dogmatic and extremely insulting to my intelligence. What are your thoughts?

Sincerely,
A dog mother just trying to be treated fairly and apologized sincerely for a situation outside of my control.

P.S. I did confirm attending 24 hours in advance. However, policies were never discussed.

P.S.S. My Dogs mean the world to our family. They enjoyed their experience but it's concerning about the level of unprofessionalism and I am leaning on racial profiling. The pictures I have attached was from their 1st visit and it appears to be their last........

Thank you to those who read until the end....

Julie B.

I have been using Breanna for about 5 years and she always goes the extra mile and my Sophie always looks so awesome. I have taken her to different groomers when Breanna was booked and I was going out of town and I have to say, I didn’t like the outcome. The other groomers didn’t clean her ears nor eyes and the cut was hideous. Breanna also knows a lot about animals and can let you know when something doesn’t seem right with their health. I know of Breanna’s cancellation policy and can totally understand it. My Daughter is a hairdresser and it messes up her day with last minute cancellations. Not to mention loss income that could have been replaced with another appointment. It is just common courtesy to cancel an appointment. Breanna, you and your team are awesome!

Dana O.

Breanna has been grooming my babies for the past 7 years. She is incredible and my dogs absolutely love her!

Kailyn T.

Love love love them! Highly recommend! I have used the bathing service, nail trimming and teeth brushing services.

Chris A.

Give this place a try. My dogs never looked better. Not cheap but definitely average priced and well worth it

Cathy H.

I love the cut they gave my baby. They do a wonderful job. They are very caring and considerate. I booked the next appointment right away