Rue's Kennels @ LAX - Inglewood, California

clark vincent ferrer

Rue’s Kennels arranged everything smoothly in transporting my dog all the way from the Philippines. Even with the new CDC guidelines and requirements, they were very helpful arranging from papers works to picking up my dog in LAX and even driving my dog to my hotel after her vaccination.

Would recommend Rue’s Kennels ?grateful for all the staff especially to Jill ⭐️⭐️⭐️⭐️⭐️

Rick Fernando

Very accommodating and updates you every time regarding your dog’s status (airport arrival and daiky status). I really appreciate everything they did to my dog. My dog flew from Philippines to USA. ?

Gennie Randall

My dog was imported from China and stayed at Rue's to get the CDC required revaccination. they took great care of my dog. They were extremely helpful and gave assistance with finding a cage and filling out paperwork for the rest of my trip home. They were very busy though, and it was a little hard to keep in contact before arriving/picking up my dog. However, I would definitely recommend Rue's Kennel!

Paula Calvert

I had a great experience with Rue’s. They picked up the my dog from LAX and he stay with them while he waited to go through CDC’s health check before being transported a few days later from LAX to PDX, which Rue’s arranged. Jill was in regular communication with me and also shared photos of my dog during his stay at Rue’s. I felt my dog was in very goods!

am wiseman

With a month in planning the owner canceled the pickup just before the arrival for an incoming international dog arriving from Seoul Korea leaving us in a major situation having to find someone to receive our dog so he was not stranded at the airport. We are located out of state and depended on Rue’s Kennels to insure our dog got from the airport to a safe boarding for pick up next day. Serious failure from them.
The whole process was poor communication and slow or no response to communications.

Keith Sharward

Sorry to be the buzzkill, but when a business fails on its commitment and doesn't own the resolution, forcing the customer to scramble to make alternate arrangements, that's the consequence.

Short version: Owner of Rue's Kennels at LAX was committed to picking up inbound rescue dog at LAX but canceled on us hours before his arrival, and there was zero effort made to get our needs accommodated. We had to scramble to get someone (me) to the airport to receive the dog and properly care for him.

Detailed version:

Owner of Rue's Kennels sent this message 11 hours before dog's scheduled arrival at LAX:

"Unfortunately, I had an accident yesterday and injured my hand. I’m honestly not able to pick up. Please give me a call this morning so we can try to find a volunteer. This will be also close to 10 pm this evening and I also don’t have any staff to assist. Thank you, Jill"

I live in Sacramento (500 miles from LAX) and had planned to pick up the dog from Rue's Kennels the following day. Instead, I had to abruptly cancel my entire day and drive to LAX almost immediately.

While I can certainly empathize with being sidelined due to an accident, it was Jill's duty and responsibility to recruit someone to meet this obligation. Friends, family, even every competitor in town should have been contacted. Utter FAIL.

I'm sure the kennels and staff are lovely, but I wouldn't know because I never saw them, because Jill did not fulfill her commitment to bring the dog there as our organization had contracted them to do. Had I not dropped everything and rushed to LAX from Northern California, this poor dog would have been in a crate stranded in the International terminal after being crated for 15 hours. I shudder to think what would have happened to him.

Bear this in mind as you consider who will care for your pets. Maybe their system functions fine when life doesn't present them any challenges, but you'll be wise not to count on them when the unexpected happens.

Photo depicts rush hour LA traffic I endured in my mad rush to get to LAX

Eyal Rozen

We've recently relocated to San Jose with our 68 pound dog Enzo.
After a 15 hour flight, Johnathan from Rue's Kennel met us at the airport, was supportive, informative and friendly, easing the dog's and our own stress in this complex and sensitive process.
At the kennel, Enzo was well taken care of, and Rue's team quickly processed the admin aspect.
We've arrived on Friday and were an inch near leaving the dog for the entire weekend, but Jill and the team have managed to work miracles with the CDC and eventually we were out and free as early as 3PM! Their professionalism, pure love of animals and super positive and caring attitude are all beyond words.
Thanks guys! from Tanya, myself and of course, Enzo.

Ashley Manzano

The team at Rue’s Kennel are amazing. We recently migrated from Philippines to San Diego, CA. They took care of Solana for 2 days. Give her the love she deserves after a looong stressful flight! ?

Special thanks to Patty for her patience with me in answering all of my concerns in email! ? Also thanks to Jonathan for being so accomodating. He picked up Solana at the airport and give us an update from time to time ❤️ Would highly recommend to friends and family! ⭐️⭐️⭐️⭐️⭐️