1/5
Posting under my daughter’s account, my name is Danielle and we recently boarded our 5 month old Boston Terrier, Doc. It is our 3rd boarding with him and just needed to share this experience. The lay time we boarded him, he was so scared when he came home, not sure if it’s related but it did concern us. This time, he stayed May 24-28, picked him up around 5:45. There were no communications from pet suites during the entire stay. When we got home, I noticed almost half of the food I packed him was still there, and I measured exactly what he needed for his entire stay. We did pickup early and there still was double what should have been left. Then i noticed all of his back toe nails were clipped down into the pink and several had red marks where they had bled. I called and spoke with David who told me they did have to clip 1 nail due to him injuring it or cutting it outside, so I questioned why they would have clipped all 10. He did not have an answer and asked if he could have my manager call tomorrow after they spoke with staff. Doc has had a terrible cough since he returned as well. He is up to date on all vaccines and was when he was dropped off on the 24th. Fast forward to this morning, I spoke to the manager Jen, who told me no one trimmed any nails on him and he is extremely hyper and he plays hard and all 10 of his back nails got filed down that far from the concrete outside. I was upset because that makes no sense. If that truly is the case, he would have bled and none of their staff noticed? Where was the communication that he had any kind of injury? Very frightening at the place we trust to watch our babies. It’s clear the staff doesn’t communicate and is very unprofessional.
