Pet Supplies Plus Lake in the Hills - Lake in the Hills, Illinois

Address: 132 N Randall Rd, Lake in the Hills, IL 60156.
Phone: 74963999.
Website: petsuppliesplus.com
Specialties: Pet supply store, Pet groomer.
Other points of interest: Small business, Curbside pickup, Delivery, In-store pickup, In-store shopping, Onsite services, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Gender-neutral restroom, LGBTQ+ friendly, Transgender safespace, Appointment required, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards, Free parking lot, Free street parking, On-site parking.
Opinions: This company has 767 reviews on Google My Business.
Average opinion: 4.6/5.

📌 Location of Pet Supplies Plus Lake in the Hills

☎️74963999

⏰ Open Hours of Pet Supplies Plus Lake in the Hills

Monday: 9 AM–9 PM
Tuesday: 9 AM–9 PM
Wednesday: 9 AM–9 PM
Thursday: 9 AM–9 PM
Friday: 9 AM–9 PM
Saturday: 9 AM–9 PM
Sunday: 10 AM–6 PM

Pet Supplies Plus Lake in the Hills is a well-established pet supply store located at 132 N Randall Rd, Lake in the Hills, IL 60156. The store, which is easily accessible due to its wheelchair accessible entrance and parking lot, offers a wide range of pet supplies, as well as grooming services. With a strong emphasis on customer satisfaction, the store has garnered a 4.6/5 rating based on 767 reviews on Google My Business.

Specialties include pet supply shopping and grooming services, with the store offering a diverse selection of products for different types of pets, such as dogs, cats, birds, and small animals. Customers can choose from various grooming options, ensuring their pets look and feel their best.

In addition to in-store shopping, Pet Supplies Plus Lake in the Hills offers convenient services such as curbside pickup, delivery, and in-store pickup, making it easier for customers to obtain the pet supplies they need. Same-day delivery is also available, further enhancing the store's commitment to customer convenience.

The store prides itself on being a small business that is friendly and inclusive to all, including being LGBTQ+ friendly and a transgender safe space. Appointments are required for grooming services and onsite activities, ensuring a personalized and efficient experience for customers.

For those looking to make a quick visit, the store accepts various payment methods, including credit cards, debit cards, and NFC mobile payments. Free parking is available both in the lot and on the street, making it easy for customers to access the store.

With an impressive average rating of 4.6/5 and a strong focus on customer satisfaction, Pet Supplies Plus Lake in the Hills is a top choice for pet owners in the area. For more information or to explore the wide range of pet supplies and services available, visit their website at petsuppliesplus.com or contact the store directly at 74963999. Don't miss the opportunity to provide your beloved pets with the best care and attention; visit Pet Supplies Plus Lake in the Hills today

👍 Reviews of Pet Supplies Plus Lake in the Hills

Pet Supplies Plus Lake in the Hills - Lake in the Hills, Illinois

K

1/5

I recently had the unfortunate experience of speaking to the manager Eric regarding an issue I was facing. From the outset, I found the manager to be unprofessional and unhelpful. Their tone was dismissive, and they seemed uninterested in addressing my concerns.

Instead of providing solutions, the manager interrupted me frequently and did not listen to my explanation of the issue. This left me feeling undervalued as a customer. I expected a higher standard of service, especially from a management level.

I hope the company takes this feedback seriously, as customer service is crucial to building trust and loyalty. I would recommend training for their management team to improve their communication and problem-solving skills.

Response To Owner 11-6-24: Clearly this is not being taken seriously by the owners. Why would I call back the store just to be disrespected again by the useless management ? PetSmart and Chewy will gladly take my business

Elizabeth H.

5/5

Always helpful friendly and order always ready for pick up. Great place to purchase pet supplies

Jeffrey H.

1/5

Was looking for a small size bag of Redford limited ingredient lamb any size dog. The manager told me that they only make the big bag. I told them the food goes bad before my 35 lbs dog goes through it. He claimed that it should easily last 6 weeks if stored in an air tight container. Well here we are at 5 weeks of it being stored in the original bag then put in an air tight dog food bin from chewy and it looks like someone dumped a cup of greasy in the bag and the food is dark and wet looking. Call the number on the bag and they say stores a franchise so I have to go in. Go in and they say no they only guarantee the food for 30 days and it has to be half the bag left. Well I now feel swindled. Why did the manager tell me a month ago that it would last 6 weeks and then today tell me it’s only guaranteed for 30 days? The large bag advertises food portions for a 15 lbs dog on the back but there’s no way a 15lbs dog is going through that bag in 30 days so either fix your marketing or fix your guarantee or make a smaller bag because you’ve lost me as a customer and I’m sure I’m not the only one

Ken C.

5/5

Great place to get your animal supplies they have some reptiles birds, cat and dog food among others. They also have a dog wash and you build up points which you can redeem for discounts

Nancy M.

5/5

Best location ever!!! Big, beautiful & organized store. They have so much to offer that I've never seen at other locations! Very helpful customer service! Tons of new toys! Keep up the good work!

Mark H.

5/5

Sarah in Grooming is exceptional, would highly recommend….she has been grooming Penny and does an amazing job.

Thomas K.

5/5

Love it here. I buy all my crickets and meal worms here! Super cheap as well and great selection! The young man who helped with the crickets and meal worms was so very helpful. And the polite lady at the cash register was so kind and lovely too. I wish I would have asked for their names. They were wonderful! Great and friendly staff !

Edie S.

1/5

I went to take a bag of premium dog food back that made my dog real sick the manager would not give me my cash back. My dog is now on prescription medicine for the rest of his life. After buying. all my 3 dogs food and treats there. I've also been going there forever. No more!!!! Bad manager