Pet Supplies Plus Boone - Boone, North Carolina

A

As a former retail manager this was just not it. Not only is this the type of pet store that shoves ungodly amounts of animals into cages too small for them (6+ birds in a cage too small for one), they have zero customer service awareness and so many safety violations throughout the store.

The only employees who actually appeared to be working were the cashier up front and the groomers in back. There was a group of 4-5 employees standing around chatting and blocking an entire aisle.
I understand that it can get boring and chatting amongst employees is fine, however the conversations should not supersede customer service. They ignored every single customer including myself and literally blocked the aisle so no one could walk through. I was looking for a couple other things and they lost sales on that because they couldn’t be bothered.
One aisle had a 6-7 ft cart of random things blocking it.
It was seriously very poorly managed and not somewhere I will return to purchase any pet supplies.
Animal welfare is number 1 - too many fish in a tank, too many birds in a cage, all of it is slimy 1990s pet store vibe.

Would not recommend to anyone.

CornBread !.

Pretty good little pet store. Great customer service.

Lisa K.

I come here to get something my dog needs that I can't get elsewhere. Trying to buy local.
The one in Asheville is 5 stars.
Boone, not so much.

tallcats09

Awful customer service today! A cashier refused to sell a markdown leash that I badly needed bc my dog chewed through the old one. She was offering the leash at the full price blaming it on Internet being down. I’ve been working retail for years and know that it’s possible to to collect payment, write down UPC and enter it into the system when everything is back to norma, instead of telling me I must pay full price and come back for a refund. Additionally, she and her coworker were rude, not helpful at all and very nonchalant. I left angry and disappointed.

Holly B.

Took my two labradoodles in for a long over due grooming and holy moly did they do a great job. Blown away by the customer/dog service, the actual grooming and the price. I live 14 hours away and am here working debris clean up from the storm. Wish I could find a place back home that did this good of a job.

Karlen R.

Had high hopes for my grooming appointment as I have been happy with the past two appointments, but I was very disappointed. My dog was cut multiple times on his private areas as well as given visible cuts on his nose. None of these things were brought up to me and I later found them at home. I requested that his tail not be touched, but it was shaved to the skin even without any mats. His tail looks botched. There are various tuffs of fur that are 3-4 inches longer than the skin-shave on the rest of it. It honestly looks like a toddler went to town on him. Will not be returning, especially with the prices being higher than other local professionals.

Bonnie C.

Kristi and Katie have both done excellent grooming jobs on our cockapoo, Tadpole.. over and above the expected... He is an old guy, 13 years old, and always comes back from the groomers fresh, clean and puppy-cute.

Lexie C.

I only left 1 star because I had to. We took my dog to get groomed there and he had a hot spot. They shaved the top of his body and then said they wouldn’t do anymore because of the hotspot. So now he is walking around with his top half shaved and his bottom half the length we came in with. We asked another groomer at a different place about the hotspot and they said that they would’ve cut him with no problem. They wouldn’t wash him so we did the self service wash. We asked them to help us with the dryers and they said they would. 15 minutes later we got tired of waiting and just left. Looked over and they were standing there on their phones not doing anything. They were not helpful, left my dog looking like a mess, charged $30 and did not seem to care one bit. It was ridiculous.