1/5
"Dogs get sick" and "Kennels are stressful."
This is the answer I received when dismayed that my healthy vibrant corgi developed serious illness during his short stay at Pet Paradise. Left him there on Friday night, and he was vomiting, disoriented and lethargic by Sunday morning. Staff at the front desk had no information when we picked him up, and didn't bother to tell me my dog was sick until AFTER I paid the $100 tab for 2 nights. (I did not receive the Sunday AM voicemail they left until long after I collected my dog.)
Later, by phone, the site manager expressed absolute indifference to the situation -- "Kennels are stressful" and "dogs get sick," Marylin said, after talking over me repeatedly to emphasize that they did "all they could" by simply calling us on Sunday morning. My sick dog was given no special attention, he was not isolated from the rest of the dogs for his or their safety, and he was left to sit unbathed after being discovered covered in his own vomit when they found him in the morning. He was a wreck!
The LEAST they could do is apologize and act like they care at all for my dog, who has been going there for short stays for years now. I incurred a $176 vet bill to learn that my dog had eaten something toxic while there (likely another dog's poop) and the owner (who will not call me and makes Marylin do all of his communicating for him) will neither refund the hefty cost of our dog's stay nor compensate us for the vet bill that was 100% attributable to the negligence of his staff.
DON'T SEND YOUR DOGS TO THIS EXPENSIVE DIRTY KENNEL RUN BY FOLKS WHO WON'T TAKE ANY RESPONSIBILITY FOR UNSAFE CONDITIONS!