Olde Towne Pet Resort - Sterling, Virginia

Matthew Klein

We have been bringing our dog, Ellie, here for about a year. She seems to be well treated and there are a bunch of add-ons available to her stays that we take advantage of so she can play.

The staff is always very nice. They do get busy at the pick up/drop off start times.

Lin Sim

I want to write about my experience with Olde Towne’s training packages.

First the positive.

The new trainer Lauren is wonderful and genuinely cares about training my puppy. She is very communicative and helpful with tips on how to deal with different situations. We had signed a package of 10 day training sessions and 3 private sessions and she took over when we were about halfway through the package, and the difference between her approach and the previous was immediately obvious.

Now the negative.

I would highly recommend asking questions about the training packages because what they do not tell you upfront is that when you sign up for a half hour day training ssssion, you also have to do day boarding at $40. So you end up having your dog there for about 4 hours each time. This may work for some people but not for me – I drive half an hour there and have to hang around for 4 hours when all I wanted was a half hour session for my puppy to train. I would not have signed up with them if I had known this was their company policy; they never told me this when I signed up. I don’t care to go into the details of my very unpleasant experience trying to resolve this with the front office staff – it was clear they were not interested in coming up with a reasonable solution to my problem and instead took a very monetary approach that totally disregarded what was best for my dog.

I don’t suppose they care that they have lost a customer that they would otherwise have had despite the distance and time involved for me. But I question the approach of this company – that they care less about the animals and owners and more about keeping to their “company policy” tells me that I’m better off taking my dog somewhere else.

I would give Lauren 5 stars but Olde Towne gets one star.

Victoria Larson

I started coming here after I has suspicion my dog wasn't being taken care of like he should have at his previous day boarding facility. Every day I pick my dog up they tell me how he did and what time his potty breaks were. The staff is very nice and helpful. Scheduling has been made super easy. I love all the services they offer (especially the pool). My dog and I have been coming here for about 2 months now and we absolutely love it!

Kristin Hoover

They take great care of our corgis that come here. 4/5 stars only because there seems to be a lot of discrepancy between pricing depending on who you talk to about boarding and what is included. We boarded our dogs and requested daycare everyday but when I checked the next day on the cameras they were not in there. Turns out although they said they were adding it they mistakenly did not. While they did apologize I still feel terrible my dogs spent all day in their kennel rather than getting their energy out as we had wanted. Otherwise the rest of the visit was great and our corgis seemed very content when we picked them up.

Caitlin Pollard

Olde Towne has been a wonderful choice for my kitty when I travel! I first brought her there as a kitten and have continued even though I probably could leave her at home and have someone stop by most of the times I'm gone. They take great care of her, send me pictures, snuggle and play with her, and make me feel totally comfortable while my fur baby is in their hands. My cat has a...large personality...and the staff there never seem to mind that she can be a bit feisty. I highly recommend them!

Julia Blazier

I boarded my puppy in one of their LUXURY SUITES with a window, tv, and webcam for one night at $125. I brought her portioned and labeled kibbles, treats and a chewy stick.
This is what happened:
4:24am - I started watching the webcam while away on a trip.
4:51am - Someone refilled her food bowl and left.
6:17am - She was taken out - potty break?!
6:23am - Someone cleaned the room, changed water bowl and TOOK HER FOOD BOWL AWAY.
6:26am - She was brought back in.
But what about her food? So I kept watching…..
9:01am - She was taken out
9:17am - She was returned.
9:30am - I called and left a msg to question why her food was taken away.
9:55am - Someone came in to check on her for 5 seconds and left. Still no food.
10:09am - Nina called back to say it’s their “Food Safety Policy” to pick up the bowl after a while. They left her bowl overnight, as seen on webcam, so why the sudden policy?
10:17am - At my request, she was given her chewy stick.
10:21am - A text was sent, voicing my complaint that THEY DO NOT SPEND ANY TIME ON LOVE AND AFFECTION.
12:45pm - Someone literally threw a treat (I provided) in the middle of the room and left.
I WATCHED FOR THE NEXT FIVE HOURS ON WEBCAM. My puppy did not get another potty break since 9:17am until she was picked up by my friend at 5:30pm.
I spoke to the Executive Director, Devin, the next day. He said “sometimes oversights can happen” and their staff “logged in” to say she was given another potty break. I HAVE SNAPSHOTS AND RECORDINGS OF WEBCAM WITH TIME STAMP of when their staff entered and exited the room.
When I finally asked him “what exactly did I pay $125 for?” He said “someone is on site 24-7 and they also have a generator in case of power outages.” Really? Aren’t those required to run a business that board people’s precious pets?
I have volunteered for shelters and rescue groups that take far better care of dogs.
Over 8 hours without a potty break is inexcusable negligence.
I WOULD NEVER USE THIS BUSINESS AGAIN and I recommend people to diligently check on their pets on webcam if they still choose to board their pets there.

Mark Lyon

We took a week-long trip, but could not take our cat with us. Old Towne Pet Resort was not the closest boarding location to our home, but they came highly recommended and their pricing and policies were reasonable. I’m glad we chose them. The cattery was in high demand, so we didn’t get the exact type of unit (with a window and camera) we wanted, but their staff were helpful in suggesting an alternative which actually saved us a little money. They took great care of our cat, sent photos, made sure he played with others, and even organized a nail trimming spa day. The location is easy to access and the space is amazingly large and inviting.

GrayBeard (Chris)

George has been an incredible groomer. I just heard did he left Olde Town, does anyone know if he went to another shop? Does anyone know where he went? 1/21/2023 update: we miss George, but we had Betty groomed out dog and sh did such a great job. See nice picture that Betty took on the grooming table.