stephanie K.

This place is just disgusting! The extras you pay for such as play time, walks etc. does not happen! Spring break boarding is a joke they are way over capacity and the pets are not given love and care. This place should be shut down

Humera S.

I have so many wonderful things to say about this place I don’t know where to start! Let’s start with the amazing staff. They truly love what they do, every animal that walks through the doors is treated like family and is lovingly welcomed. I don’t feel worried at all dropping my dog off for daycare. My puppy has been coming here since she was 5 months old and loves daycare. She looks forward to going and willingly jumps into the car in the morning to go. She gives me a hug at drop off and then is ready to play. My doggie gets the socialization and playtime she needs and is tired and happy when I pick her up.

hillary S.

If it is any measure of how much my dog loves this place, he jumped out of my moving car while pulling in once only to run to the door to get in. No joke! The kind staff is amazing and so loving with the animals. The daycare/playcare is so worth the cost. The various options for boarding are quite accommodating. I highly suggest bringing your beloved fur babes here. It is clean, well kept, and the staff is knowledgeable and super friendly. You will feel at ease leaving your loved ones in their care.

Enrico A.

Boarded all three of my dogs for four nights in the most expensive suite because I usually bring them here to get groomed, when I picked them up ALL three of them now have Kennel Cough and are vomiting non stop! This shows that they are lying about how frequently they take them out, they promised us they'd be taken out three to four times a day that is clearly a lie because their dog bed was completely soiled and I had to toss it when I picked them up. They clearly kept them in unsanitary conditions when we spent $600 to have our dogs in the best care! DO NOT BRING YOUR DOGS HERE, I WILL NEVER BRING THEM HERE TO BE BOARDED OR GROOMED AGAIN!! OAK VIEW IF YOU SEE THIS GIVE THE PARENTS OF DALE, LUNETTA, AND FLUFFY A CALL WE ARE DISGUSTED BY YOUR SERVICE, WE'VE BEEN COMING HERE FOR YEARS FOR GROOMING!

Aimee

This is a review for the wauconda location as this is the only one I toured, but since they are owned by the same owner I can't imagine it is much different. We made a reservation for our dog based on the description of the boarding options on their website. After discussing our concerns about our dog, they recommended the cottages, which sounded very nice on the website. We then showed up for a tour and when entering, the place smelled awful and in general looked dirty. The woman at the front desk appeared unprofessional and took us in the back for a "tour". She took us in the back to the cottages and I was shocked to see small wooden boxes that the dogs were in. They were stacked on top of each other, and looked absolutely disgusting. It looked like what you would see in a puppy mill. I was completely shocked at the false advertising, and generally heartbroken that anyone would send their precious dog or cat to this place. The dogs didn't have beds and were just barking and seemed extremely stressed. If you love your dog or cat please do not leave them at this awful place.

Ali C.

I brought my dog here for daycare 1-2 times a week. Will never bring him here again.

First, when I said I wanted to bring my dog in for day care, the girl working said that was fine and to just drop him off whenever. That was it. No copies of vax records, no forms filled out or anything. Very strange. I called the Lake Zurich location to ask about this and the manager was super helpful so I gave them a 2nd chance.

One day I picked my dog up from daycare and he had a bite on his ear and there was a small tear on the side of the ear as well. It wasnt a deep or a large bite mark so I chalked it up to an accident that had happened during some rough play.
The next time I picked him up i found another bite and this one had gone through the ear and left a big bloody scab. I brought it up to the woman at the front desk and instead of assuring me that they would prevent this from happening again, all she did was make excuses, even telling me "well dogs play rough."
Not acceptable. I shouldn't have to specifically ask you to prevent my dog from being bitten or attacked and she acted like it was a big favor of me to ask. Never went back.

Elisha S.

I will NEVER board our dogs here again. First, one of our dogs came home with skin ripped off his neck, no one told us or bothered to clean him...but someone took the time to try to wash his harness. He was not in any daycare. Second, both our dogs are current on ALL vaccines and BOTH came home with a nasty case of kennel cough. It's cost $250 in vet bills because our rottie could barely breath and couldn't hold any food or water down. When the kennel was asked about the above, well they didn't know how he got hurt and 'no dogs are coughing'. Our dogs were there for 5 days and no where else!! I wouldn't trust that place with my dogs ever again.

Terry A.

We have boarded and used their daycare for the past 5 years for our labradoodle. They are great. They truly love the dogs.