1/5
This place was great at the start, but I think that the groomers changed, and then the quality began to plummet. We have an old dog with cysts on her body, and today we got her back with one of them popped and bleeding, even though I had pointed them out and asked the groomer to be careful. There is a clump of uncut fur on her ear where the shampoo wasn’t properly washed out. They told us it would take 2 hours but didn’t contact us (as the previous groomers did for us when it was going to be later than expected), so we ended up going at the 3rd hour on our own. I think they rushed her out unfinished when we arrived because the fur at the bottom of her face was very long. The cut is overall pretty choppy. Our dog has been leaving this place with a lot of tear stains. A bunch of cut fur was still left on her and it was getting everywhere.
The groomer was, at the least, kind and provided some care for the blood, but the cashiers at the front have always been pretty rude and inefficient. One of them went back to check on our dog when we arrived and, upon coming back out, simply walked past us and back to the counter without telling us that our dog was almost done, would be out soon, etc. When I was paying, I honestly felt very tempted not to tip for our dog’s injury, but I tipped $10 for the sake of the busy groomer in the back. The cashier mumbled, “Just $10?” I hope I misheard…never returning.