1/5
Our hearts are broken. We boarded our 9 year old husky and 9 month old cattle dog here this last week for 6 days. We took the time to go visit the grounds ahead of their stay with our dogs to get a feel for the place. Kenny, the owner assured us everything would be fine and we asked for a few simple requests like, please have our dogs stay together and please stay in a kennel outside. These two things were the reason why we chose to book here. We even called the following morning to make sure things went ok (fully being willing to arrange something different if it wasn’t going well). Again, we were assured everything was fine. Upon picking up our dogs we found that they not only were NOT staying together, they had been put in the kennels inside instead of outside. We were NEVER notified of this, even when we called! Then we also found out our cattle dog had been staying with a poopy blanket the entire stay in his kennel. We also found out that both our dogs were terrified upon their arrival and (in Kenny’s words) “it took a very long time to catch them from outside to bring them in”. We wanted a whole refund because of all this and all they are willing to do is give us 10% off. We put our trust in them and feel completely conned.
DO NOT EVER BOOK YOUR PETS
HERE.
If I get any response at all, it’ll be saying that they have to do what is best for the safety of the dogs. Our reason for being upset is that we were never notified and we even called to check in and STILL were not told of the changes and we were charged more for the price of two kennels instead of one. So don’t try and tell us you didn’t have a chance to be honest.
I’m taking the time to be as vulnerable as I can here because whether people realize it or not, pets are people’s family. They mean the world to us and I want future pet owners to be warned. Where did all the honesty go in this world. Our hearts are broken.