J&J Dog Supplies - Colorado Springs, Colorado

Elizabeth H.

J&J Dog Supplies has everything we could need as Agility newbies! We have homework and drills to practice at home and that require having our own jumps, weave poles, and lots of other little tools I wouldn’t have known about - our JJ order shipped quickly, and we couldn’t have been happier with the quality of the products!

Wilmedy M.

Week 6 of calling their office about my Dog Pacer that I have ordered over 2 months ago and still nothing. They have told me they’ve been waiting at the docks and are waiting for a response. They have been saying that for the past 3 weeks. There employees have no manager in office( I asked to speak to them and that’s what they told me). The workers seem to have no sense of urgency nor do they seem to care. I spent $500 for this machine because I love my dog and want her to get the necessary exercise and this company makes me regret that decision with there constant excuses. They don’t seem to have any communication with the company they are dealing with. This company is terrible and if it wasn’t for the love of my dog I would’ve asked for a refund a long time ago.

Sue L.

The collar came quicker than I expected. The quality is excellent. I “earned” some bonus points for signing up and it gave me $$ off that I used for free shipping!!! Not even Amazon Prime could beat that deal!! J&J Dog supplies is great!! I’m planning on some obedience and agility down the road, so I will be purchasing from J&J Dog supplies.
Thanks

Lee H.

This is my second order from J&J Dog Supply. I have been pleased with both the service and the product.

Barbara C.

I have ordered from here in the past and been very happy with the purchase and experience. My experience this time was anything but good and I will not order from here again. I ordered on a Sunday, on Wednesday I called to see the status as it hadn't changed - to be told on back order for 4 - 6 weeks. Was told it fell through the cracks and had I not called I never would have known about the delay. Note the website does not show these items as being on back order. Was told the only way to be sure of the status is to call or email.

julie L.

Only the best leashes ever! Long lasting, no nonsense, perfect for training or exercise for that perfect pup! The most fantastic customer service as well which, let's face it, is tough to come by these days. Overall loved my experience with J&J. Would give 10 stars if I could!!

Ami S.

EDIT: Returning jump bars to get correct ones! Thank you for fixing this issue! I really appreciate it! I will post back when new bars arrive! Thanks for your prompt attention!
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Ordered some jump bars and they did not look anything like the photos on the website. I sent them images of what I received, and they really didn’t offer to replace them- just said I could return them. Tape was not put on correctly and lots of white space left on one side. (5 foot jump bars) Wish they could have admitted the flaw and replaced, but apparently that wasn’t an option.

Task T. T.

Placed an order for a large outdoor dog kennel online. They charged my account over $1,000 but then said the item was out of stock “indefinitely”. Still I had to contact them numerous times and it took them over a week to refund me. I eventually had to contest the charge with PayPal. Would not order here again.

Edit To clarify: You probably could have left it at “we’re a small company” and apologized. But pointing fingers at PayPal is entirely inaccurate.

I had reached out to J&J within 48 hours of placing the order to ask for my refund and was told my email was being forwarded to another department. I was told I would receive an update once the order was cancelled, yet I received no updates for roughly a week. After no response via email or voicemail- that is when I contested the charge with PayPal, and was promptly refunded within the next 48hours.

If J&J had processed the refund within 48 hours and the delay was due to PayPal processing- as your response suggests- then I should have been emailed a status update, as promised. Then, after PayPal had already processed the refund and it was refunded to my bank account, I did receive an email which notified me that the *MANUFACTURER* of the kennel had cancelled the order. I’m now also receiving phone calls, saying my voicemail got lost in an email because someone was on vacation.

The issue is entirely due to your company’s lack of communication and not caused by PayPal being slow to process refunds.