1/5
We have boarded our dog here for the last few years and they still are trying to bilk us for "3 half days" to acclimate our dog to the facility. For new customers, ok I can see why it's necessary.
For repeat loyal customers, it's a scam! We did the temperament test the first time. Did the 3 half days the year after that. I think they are trying to make every cent they can off us, when it already costs quite a bit to use their services. Not to mention our dog came home with Kennel Cough last year. It's a shame and we will seek other boarding. Place was better under the previous owner.
*Edit: Their policy says: "New boarding clients are required to complete 3 half days of daycare prior to boarding". Not "ALL", but "NEW". No after 1 year exception listed. It's an easy way for them to collect additional funds. Conveniently no mention of the Kennel Cough in their email reply or review reply either. She did make sure to detail for the world my business history, which is completely unprofessional and shows her maturity level.
*Edit: Go ahead and read the above again. There was no name calling, which again speaks to the maturity of the owner "Holly". If you can't handle an honest review, you should not run a business.