Brianna Payer
1/5
I’m not one to complain about another business because I remember what it’s like to be on the receiving end when being a GM, but this place needs to be AVOIDED unless you are positive they will treat you right 100% of the time. I just spoke with the owner Trudy about getting a refund for one of the two dogs we had groomed on Thursday, April 23rd, because his fur looks like it was butchered, not cut & groomed. Trudy kept saying over and over that she would fix his hair for free, and I kept repeating that I was not comfortable with bringing him back, even prior to her ever offering fixing his hair “for free.” She asked why I was unhappy with the service, and I explained all of the reasons to her.
November 2019
Scout was having issues with his ears. I messaged the owner and told her what was going on. I had to take him to his vet to find out what was going on. Golden Touch Grooming left liquid in his ears from when they cleaned him out. When I spoke with Trudy, she said that he had so much packed into his ears, that they were irritated from being cleaned out. This was not his first visit with them, so why were they just cleaning his ears out?! Not to mention, I had to take off work just to take him to the vet, and then also had to take him to 2 follow-ups to make sure they were healing correctly. I lost money between taking off work more than once and paying for his visits and the medication to fix the double yeast infection.
February 14, 2020
GTG did not groom Scout’s head at all. When I picked him and Sophia up, I was then told that they had a hard time keeping him calm this time to groom his head. Okay, fine. A call would’ve been nice since I’m paying for a full service, but whatever.
April 23, 2020
Sophia’s grooming was fine. Her fur under her jaw was a little uneven, but it was nothing serious.
Scout, however:
-Legs were not groomed
-Belly was not groomed
-You can see clear markings of where the trimmer came across his rib cage and then abruptly stopped
-Private parts not groomed (husband and I had to trim the fur around the area ourselves because some of it had gotten wound up inside his boy parts and could’ve potentially been cutting off circulation)
-Scout’s head had 3-4 different lengths of fur just on top
-Scout’s cheeks and chin were all different lengths
-Ears not done (Trudy made sure to say in a condescending tone that she was told not to do it by our vet. We were never notified and they still charged full price for his visit, just like every other visit.)
So, in totality, his full body is a mess. His ears were shaved down to absolutely nothing because he had a knot behind each ear, which was because his head had not been groomed at the prior grooming.
When I asked Trudy if she was offering to correct his grooming because I wouldn’t be receiving a refund, despite the fact that I told her I wasn’t comfortable coming back, she responded “no ma’am.” So then I asked her when I could get the refund for him, and she cut me off and said “I don’t do refunds. I will fix his cut for you. You can watch me fix it through the door if you want.” I again told her I’M NOT COMFORTABLE and that I don’t have time to bring him by because I have work, too.
Trudy: “Well if you have a few minutes, you can bring him by and I’ll fix it for you, but I do not do refunds. I will not be refunding you.”
Me: “I’ve already told you I’m not comfortable with bringing him by. You had him for 6 hours already-“
*click* Trudy hung up on me.
My husband Zach tried calling after she hung up on, and she keeps sending him to voicemail.
When you’re paying $119 + tip every 6-8 weeks for grooming, it shouldn’t be this chaotic.
