Furry Friends Inc. - Colorado Springs, Colorado

A N.

Excellent! I drove a bit to Furry Friends and it was worth it. Great store and especially the natural bakery items. My dog loved her b-day cake. Staff was friendly, professional and will make the trip south again when I am in need of wholesome and freshly made dog treats! Thanks much!

Summer

I was going to have my dog groomed here but when I came for my appointment at 9 the store was closed. Apparently there is a sign somewhere stating to just wait until someone notices you because “grooming starts at 9.” I did see that their hours are from 10 to 6, just not the other sign. I did get a text that said “I’m running late.” That’s it from an unknown number. (I suppose I should have known who sent the message). And then I was blamed for being on time and ready for my appointment, but the groomer wasn’t. We will look elsewhere. I guess this business is doing well since they aren’t interested in new customers. (Read some of the responses to other reviews).

Rachel B.

Amazing place! Bill was so helpful to us when our kitten got wax in her fur. We ended up getting her some treats to make her feel better and she LOVED everything we got. She’s usually a picky eater and devoured what we got her. I will be going here from now on for my pet needs. I can’t recommend furry friends enough 🖤🖤🖤

Christopher B.

Fury Friends Inc is your one stop shop for
all your pet’s needs! The owners and staff are extremely knowledgeable about the products and services that will keep your dog healthy! Their passion for animals is unparalleled!

The owners helped us find the best food that would suit our dog’s dietary needs, without breaking the bank! We also took advantage of their delivery service. That comes every month!

Truly, an amazing staff that cares deeply for your furry family members!

Johnny P.

EDIT TO HIGHLIGHT POOR RESPONSE FROM OWNER: No apology, no reconciliation. We went to Catology the same day and they were happy to fix the cat the very next day. These people don’t deserve anyone’s business with their poor sportsmanship towards criticism. Just look at all their other weird responses.

We were not informed that Crystal had double booked appointments at 9 am.

Groomer Crystal didn’t confirm my name or the animal’s.

My cat was seen 2nd. I made an early morning appointment on purpose. Worked that evening.

We called at 1pm to ask what was taking so long. We were told we could come in to help hold down our cat to speed up the process; and that that is what the owners of the previous cat being groomed did. Also that our cat was “feisty.” It’s not the customer’s job to perform the service and aren’t you supposed to know how to deal with “feisty” as a groomer?

The groomer told us that she started grooming 10 minutes after we dropped the cat off, which doesn’t fit in the timeline.

She also stated that 10 minutes after dropping the cat off, she almost called us back to pick her up because she thought the cat was injured. I told her that I wish she would have.

The groomer was visibly upset and unprofessional in conversation. I was soft spoken and polite with questioning.

When we asked why it had taken 4 hours before she’d even been washed, the groomer replied,
“You wash them after you get the hair off.”

To which I said,” But 4 hours?”

Then she responded, “I’m not gonna get grilled because you think I was in here doing something to your cat. Just take your cat and go.”

Not once did we make an accusatory statement to warrant a response like that.

We were told by the centennial location that we HAD to come to this location to have a cat groomed because the centennial location doesn’t groom cats. Maybe this location shouldn’t groom cats either.

I buy literally ALL of my pet supplies at the Centennial location and had a wonderful experience getting my dog groomed there. I don’t understand why going to this location had to be such a bad time.

We waited 4-6 weeks for this because we were told we HAD to. I can’t believe I waited for this.

4 whole hours to shave half of my cat.

Horrible experience and would not recommend feline grooming services at this location to anyone ever.

It seems they’ve been getting bad reviews on Crystal for years and just ignore them. I honestly feel a certain level of stupidity for not seeing the red flags when dropping the cat off. I’ve had so many good experiences with this store but this one is the one that stops that. They’ve officially lost my business forever.

4 hours for this? It’s shameful. Was it going to take another 4 hours to do the other half? After speaking to a cat-specific groomer, it’s very clear that Crystal might know a bit more about dogs than cats. Stop letting her deal with cats. Especially expensive ones.

Lori B.

I took my two Samoyeds in for grooming. When I picked them up they were absolutely beautiful!!! Crystal and Ashley were both fantastic and shared some good grooming tips with me. I appreciate their knowledge but mostly their compassion and caring nature towards my dogs. Thank you Furry Friends, I am a fan and customer for life!

Joe S.

Great staff, great rewards program, and great selection of foods, treats, toys, and pet necessities!! Been going here for 4 years and have never had a bad experience!

Jackie K.

Our dogs Love Furry Friends dog Food! They have been eating It for years, they are 8, 9 and 4!!
When they were puppies it was hard to find a food they could all eat without having an allergy from it ...Now we don’t worry and feed all three the same food!! Being in the pet business myself I am always recommending Furry Friends to my clients!! Also, we love having our food delivered👍🏻