Furrever Friends Pet Boutique & Grooming Salon - Liverpool, New York

MD A.

Wonderful service for our sweet Julia every time! Miranda B treats our girl as if she were her own. She provides consistent love and care every 5-6 weeks and as needed. Courtney P also provided the same care when MB was unavailable. Each staff person greets us with friendliness and professionalism. You can see how much they enjoy taking care of our “babies”. Thank you Furrever Friends, Liverpool. Matt and Dawn Auwae

Jack C.

Hello! We had an appointment around noon for our dog to get groomed. This appointment was confirmed twice beforehand, which made us feel good and they our dog would get treated right away. We asked for them to call us about a half hour before they were all done so we could drive out and grab our dog as they wrapped up. They asked for 3-4 hours to work on her. About 3:30 rolls around and we hadn’t heard anything so we reached out to the shop multiple times and could not get through to them. As 4pm approached, surely our dog had to be done soon, so we drove out to the shop figuring they just forgot to call. Upon arrival, we see two workers at the front on their phones and we see our dog on a table getting dried off after her bath… a 4 hour bath? We asked what happened and they said that they ran out of hot water and had to wait, and obviously no call to let us know. They say that it will take about 40 minutes to wrap her up and we could come get her. 40 minutes for a full haircut?(we were specific that we wanted our dog to have a nice summer haircut). Again we ask for a heads up so we can get her as she finishes up, and again, no call. 5pm rolls around so we decide to head to the shop to see what’s going on because honestly at this point we’re annoyed by the lack of effort. We show up and our dog was all done. We pay and leave, just to realize that they completely dodged the haircut. They trimmed her paws and her legs but completely ignored her belly, chest, back, tail, and ears. We go over what could have possibly gone so wrong, and realize that our dog had been crated for a couple hours until the water warmed up(we would have rescheduled if we had known). Which having a confirmed appointment, we didn’t like the thought of. Our dog looks like she got rushed through the groomers, and had the basic services neglected from her(a haircut). On our way home we realize that she had blood on her leg from a cut. Meaning she got nicked while getting her legs trimmed, and they didn’t tell us. All of this is wrapped up into the idea of dropping your dog off for 5 hours at a groomers, and the best they can do is a bath and a quick trim. For full price. No heads ups, no warnings, no “hey, she did get a little cut on her legs so just watch that” and frankly, no apologies. At the end of the day, if you’re thinking about bringing your dog here for a grooming, save your sanity and get a nice bottle of shampoo, a pair of trimmers, and a clipper set for less than they would charge for a service, and you’ll have the satisfaction of knowing that your pet is actually being cared for! Our first and last time using this shop, and will make sure nobody we know brings their animals here. This place is a joke!

Taylor M.

My cat got groomed today by Furrever Friends in Liverpool and they did an amazing job! This was my cats first time getting groomed and I was nervous she might not react well. Turns out she was just fine tho thanks to the workers here they did such a good job with her she didn’t seem scared at all when I picked her up and I absolutely adore this haircut! Will definitely be returning here with Mystique when she’s needing a haircut/bath in the future!🙂

Drechir W.

Hey guys, I wasn’t going to post my experience… and then I decided to look at other 1 star reviews and I can rest assured that I’m not taking this personally… the actions of the staff is merely their way of doing business. I’m brand new to Syracuse and so far I’ve had the BEST experiences, everyone has been kind and all the things. Unfortunately, Furrwhatever friends is not one of those places. When I made my appointment, I wasn’t greeted although I’m not invisible. No “hi, we’ll be with you shortly…” nothing. The young lady behind the register reluctantly asked me what kind of dogs I have, of which I responded pittbulls. Her reply was “Of courseeee”…. Then she asked “They’ve been to a groomer before.. right?”… to which I responded… “Of courseee.”

Anyway, I made their appointment for 10am and when I arrived, again, there was absolutely no greeting… and again none of us are invisible. Also, it didn’t seem like there was any place for my dogs to wait except some extremely furry crates. Which I get, they’ve got to go somewhere and it’s a groomer so the crates will likely have fur… but it was a lot.

Another guest was about to enter the front area as we waited to be acknowledged as human and K9s. To which my dogs barked …(as any other small cutesie dog may do) and at that moment, I opted to turn around and leave because:

1) Rude. As an entrepreneur I realize the importance of making sure guests feel welcomed and appreciated for patronizing your business.

2) They were obviously way overbooked and understaffed. There are apps for that. Maybe update your systems to allow for appointments that flow.

3) For 10am, the dirt was dirt-ing. There was also poop at the front door and on the entry steps.

I could have overlooked the dirt (and the poop) and the fact that my corn-chippy pups would spend time in furry crates… but I’ve been to groomers where I felt welcomed and was happy to take my dogs. This place seems overworked and poorly organized. (And again, I get it.. you’ve been doing it this way forever… maybe it’s time for a change.) So again … I’m not the mirror of rude people and I’m sure they’ve got things going on in their worlds that have nothing to do with me and my dogs. But for all of the aforementioned reasons, this was my first and last time visiting Furrever Fenenemies.

As a solution, I recommend an update to your workflow/booking system.

Update: The owner was kind enough to call and give his reasoning for my experience and apologize for the shortcomings of his staff. And for that, I’ve adjusted my review to 2 stars.

Nicole K.

Miranda at Furrever Friends Liverpool provided my pup with an incredible amount of care and love and gave my girl the best groom we’ve ever had. Not only did my sweet girl leave happy, clean, and with well wishes from the staff, she also got the cutest cut I’ve ever seen on her! We do different cuts on her depending on the season and the condition of her fur and this time, we wanted to “keep her fluff.” Well, Miranda took that note, along with my request to shorten the hair on her legs and produced the most gorgeous style. With a sweet round body and beautifully tapered legs, my girl looks like a million bucks. Thank you, Miranda! We can’t wait to come back to see you!

Amanda V.

We’ve gone to both Manlius & Liverpool locations for our dog’s nail trims & occasional baths. We see to Layla, who our dogs love! She is so kind, gentle, and great with nail trims they typically don’t let me do at home. It means so much to me that I found someone who I 100% trust with my dogs! All the employees at both locations are great. Excellent customer service, easy booking, & they handle my crazy dogs so well!

Christine T.

I have a mini poodle who hates being groomed. They did a great job with her.

Ned F. (.

10/10 highly recommended
My dog loves coming here. The staff is so good with them you can tell that they really care. I've been coming here for a little while and it's always been great. We were unsure how our dog would react around other dogs but the environment keeps them at ease.