Empire Kennels - Grass Valley, California

Introduction to Empire Kennels

Empire Kennels is a reputable dog boarding facility situated at 11377 Amsel Way, Grass Valley, CA 95945, United States. The establishment can be contacted at 5302726971. Empire Kennels specializes in providing high-quality kennel services for dogs.

Specialties and Key Features

One of the main specialties of Empire Kennels is their dedication to offering professional boarding services to dogs. The facility prides itself on providing a comfortable and safe environment for dogs to stay while their owners are away.

Wheelchair-accessible car park and entrance

In addition to its specialization in kennel services, Empire Kennels also offers wheelchair-accessible car park and entrance facilities, making it an inclusive option for dog owners with mobility concerns.

Customer Reviews and Opinions

The company has garnered a strong reputation, with 53 reviews on Google My Business and an impressive average rating of 4.8 out of 5 stars. Many customers appreciate the compassion and care that Empire Kennels extends to their animals, making it clear that the facility's staff genuinely values the well-being of dogs during their stay.

However, some customers have shared concerns regarding the facility's strict cancellation policy. Empire Kennels requires a night deposit when booking, which is non-refundable should the owner's travel plans change. This policy has led some customers to seek alternative services, such as All About Dogs in Penn Valley, which do not impose a deposit requirement.

Conclusion

👍 Reviews of Empire Kennels

Amanda F.

3/5

My dog likes staying here. I feel they are kind to animals. The issue I have and the reason we won't be coming back is that I travel frequently for work and my dates often change. They require a night deposit and you do not get that back should your travel plans change. I have offered a week in advance notice to cancel booking, but they insist on keeping my money. I have lost $200 or so and I'm just not willing to lose more money. We will be staying at All About Dogs in Penn Valley as they don't require a deposit.

Jennifer W.

5/5

I worked here as a teen. Years later when I needed to board my new puppy for 3 days I knew exactly where to go. Service was excellent. I even treated my girl to a spa day on her last day and couldn't be more satisfied. This is my go-to kennel for life.

Rod T.

5/5

My dogs have always been family members, so I've relied on trusted friends or relatives to care for them when I travel without them. Unusual circumstances led to putting our dog in a kennel for the first time. All indications are that Empire Kennels took excellent care of our beloved pooch.

Nancy M.

5/5

Wonderful kennel...wonderful people. They have taken excellent care of my dogs and cats for 23 years now. I can't imagine leaving my dog any place else.

Sarah N.

5/5

This was our pup's first time at a kennel but he LOVED it! Such nice staff who left me feeling very comfortable leaving our little guy there; he got a good mix of activity and looked almost disappointed when we picked him up. I'd definitely recommend Empire for your go-to dog/cat kennel.

Nida L.

5/5

Employees are super friendly. They Listened to my needs of my pets. Very informative. Kennels were clean and every animal seemed happy and well cared for. Day care was a great experience and cost friendly. They have over night care as well.

Julie J.

5/5

I have been using Empire Kennels for several years and they have been great! It is the only kennel that my dog has been happy to go to. Very friendly, great with the dogs, and reasonable rates. I highly recommend them. The other review appears to be a personal issue and bears no reflection on the business.

Corporate K. E.

5/5

Clean facility, professional and very helpful staff. I love getting the video updates of my pup while I’m away! Only place in town I trust for overnight care aside from family. The grooming is great too 🙂