Dr. Dave's Doggy Daycare, Boarding, & Grooming - Campbell, California

Janet H.

My dog loves coming here! The staff is friendly and professional. I trust that my dog will be safe. We have used them for day care as well as boarding and couldn’t be happier.

Judy L.

I strongly advise against using this business. My dog was attacked while under their care, which was traumatizing for her. Despite this, they terminated their service on the same day, citing my complaints about their billing practices as the reason.

What's even more concerning is that they terminated their service without any prior warning or attempt to work with me. I have reported this business to the BBB, but they have not responded to any of my emails and calls.

I tried to work with my credit card company to dispute the charge, but the business has responded by claiming that I canceled the service, even though they sent me a termination letter clearly stating that they were forfeiting the unused passes. I did however request for the refund for the unused passes which they have not done.

I've sent several emails asking for a copy of the receipts and contract that they claimed I signed to agree they can terminate their service and forfeit any unused passes with any reason.

I highly recommend avoiding this business due to their poor handling of my dog's attack and their shady business practices.
If you are already using their service, be cautious when you purchase their passes in advance.
As of today, I have yet to receive my refund of $1428.3 for the unused passes.

Mark B.

Staff is very rude and doesn’t communicate well at all. When I went to pick up my dog, it was after 12 noon and they argued with me over paying a late pick up fee I told them just to use one of my prepaid days from my boarding package to cover it to which they insisted they can’t do it and I must give them more money at that moment

Understand that the prepaid day that I was asking them to use is more than the value of the late pick up fee Having just got home from vacation and not having my wallet or money with me I had no way to pay this fee and instead of trying to make things easy they decided to fight with me. All I’m trying to do is get the dogs that were prepaid and get home. I had a huge positive balance on my account don’t fight me

The manager then went as far as calling my emergency contact on file to tell them that I was angry at them in an attempt to get me in trouble with them🤣. My neighbor informed me that the person on the phone was petty and rude, and she asked him why he was calling if there wasn’t an emergency and if I had already picked up my dogs she answered emergency contact not my parents

Parking lot is practically unusable small

I had chosen this place because of the raving reviews and am so disappointed by my personal experience. I tried so hard yet each of the 4 times I went there they found reasons to cause drama accusing me of not paying for prepaid grooming in Oct 23 to not coming fast enough in August of 23 to pick my dog up from grooming (they called me at 1 while I was showering and then 3 more times in the next hour as I got dressed and made my way over to pick up my dog). BE PATIENT it takes time to get there, I can’t stop everything and teleport over.

Do not recommend will not go back.

Claire

Great doggy daycare service! Super friendly staff. I feel confident my pup is well looked after and safe. Worth the price for peace of mind!

Update: I had to board my dog shortly after he was diagnosed with an ear infection. I couldn’t change my trip as it had been planned years in advance. They didn’t charge me extra to give him two pills a day plus ear drops every night. They also cleaned his ears every other day with a medicated ear cleaner I provided. I took him to the vet the day I picked him up for a follow up, and the vet was shocked by how clean his ears were. There was no sign of infection or irritation. The swabs they took from his ears were perfectly clean. The vet said she rarely sees ears this clean. I was over the moon thrilled! Thank you Dr. Dave’s for taking the best care of my dog! I will NEVER go to another boarding facility again!

Heather

Have always had a good experience here. It does smell bad in the lobby more often than not and once my dog smelled AWFUL upon picking her up from boarding but....nothing that a bath couldn't fix. Recommend.

Kevin F.

Safe place to bring your dog. It is a smaller place, but the dogs aren't in kennels for part of the day like Canine Corral. The walks are also in a small area. The main objective for me is to keep my pup safe and free of ouch reports and Dr Dave's does that. Other services are available too

david T.

My dog is always excited to go there and always happy when I pick him up. No matter if it's for a few hours, a long weekend, or grooming. Best of all is he is allowed to play with other dogs while there. Staff always accommodates any insane request, be it for diet, grooming nuances, or even to send picks of BM for tracking digestive issues. The only issue is they could be too popular on weekends and may not be able to board overnight, wish they were bigger.

Stefanie N.

I love the hair cut they gave my dog. They do a beautiful job here the only thing I wish they would have done was call me to let me know it was going to be more since my dog was being difficult. I understand charging more since they needed another stylist to help but just call to let me know what is going on as well as that it was going to take more then 4 hours. I am very understanding of these things but I like to know what is going on with my baby. Other then that the groomers are amazing.