Dogtopia of South Elgin - South Elgin, Illinois

Barbara K.

I like the calm staff and the redirecting techniques used by staff when the dogs can't resolve their issues on their own. Cameras are a huge plus so I can see how our fur baby is doing. The facility is always clean and there is always parking close to the door. The app makes it convenient to make upcoming reservations for daycare and spa/grooming days. Imari is always tuckered out after her time with her 'frens'.

Ryan G.

This team is the absolute best. Initially when we got our pups, she was a 7 month old nervous little thing who was afraid to come. Now, as soon as we mention "do you want to go to puppy play time" her tail starts wagging and she starts barking telling us to hurry up and get ready to take her in the morning. Our Millie even knows when we're getting close as she starts her "wiggle-butt" (she doesn't have a tail) and starts getting excited.

The team is friendly, and they keep a great eye on our pup. We even had an incident where our pup was playing a little rough with one of her BFFF's and the other pup accidentally scratched our Millie drawing a little bit of blood. (Accidentally like puppies do sometimes). They gave us a call right away to make sure we were aware, applied some first aid, and then monitored her as she went back into the room to play. They were incredibly professional.

We absolutely love having a place that we trust to bring our puppy during the days that my wife and I are busier or when we just know our puppy wants a little extra fun with other dogs.

If you're debating on giving Dogtopia a shot, please do! The socialization your dog experiences is incredibly valuable and this team at the South Elgin location is a team that you can absolutely trust!

Hannah G.

My poodle was going to Dogtopia 2-3 days a week & we loved taking her there! Everyone there was so nice and it gave us so much peace of mind throughout the day that she was being watched when we were not home. We started taking her to daycare because she had really bad separation anxiety & her being in daycare helped her get through her anxiety & now she can stay home all by herself! They also take super cute pictures of the dogs!

Eric B.

I've always had the best experience. At period it's great people and friendly and they treat my very buddy. Pretty good af. There's an incident where chase gets hurt. They call me and they try to fix it right away. 3.
Thumbs up to these guys.

Jason V.

Murphy comes home from Dogtopia exhausted from a full day of play and fun!! When we get him pampered with a bath and nails he looks amazing!! Love the cams so we can check in on him!!

Alejandra A.

Being completely honest, but I'm disappointed in Dogtopia and would NOT recommend this place to anyone who actually loves their dog. I brought my rescue dog, Oliver, here because he loves playing with other dogs, and gets very excited for the dog park!

Oliver is extremely very gentle and loving. A bit too much. He is a lover, not a fighter. I thought this place would be prefect for him. Oliver has been there twice within a month, and both times he returned with visible injuries. First visit, a large gash on his back, and a bunch of little scratches on his body.

I dropped Oliver off the first time.... When my husband picked Oliver up, and the girl realized the dog he was there for.... She said to my husband, "We didn't have any fights or anything like that today", immediately after she paged the back to bring Oliver out to go home. My husband said that is a very weird statement to make when he didn't ask or say anything to her, besides bringing Oliver out to go home.

I have seen him play with dogs of all sizes and tempers for hours, and he has never had scratches like this, see pictures I attached!! The gash on his back was so deep that it left a permanent scar. Just a bad reminder of Dogtopia.

I spoke to the manager, Dave, to figure out what happened and how we can prevent this moving forward. What a waste of time. He told me what I already know, and didn't even offer a refund or any resolution of any sort... He just told me, "Well, that's how dogs play and we do have staff that would break up any aggressive fighting". Then he went on to said they have cameras you can always check your dog.

Yes, I know, I always check the cameras. They're poor quality, and constantly freeze. Maybe you should review the footage, since it's your job

When the cameras did work, Oliver was sitting by the door wanting to leave, or he was following a worker with his tail and head down. I know my dog and how he plays. Oliver would rather go to the Vet than Dogtopia. The second time I dropped him off, he didn't want to get out of the car, which definitely was out of fear. When he returned with more wounds, I called the manager.

SEE ATTACHED PICTURES!!!!! Picture with the red circle is from today... over a month later.... His first visit was on October 22, 2023.

According to Anderson Human in South Elgin, our dog was abused and thrown in the dumpster, all before we adopted him at 6 months old.

He is 2 years old now, and improved so much..... but places like Dogtopia make it a priority to erase the progress, then deny any involvement to make a dollar. There is a reason they cost $40 per day.

GO SOMEWHERE ELSE AND PAY MORE TO AVOID THESE PEOPLE!

Rob S.

DavidGeorge
(owner of Dogtopia South Elgin) is all businessman and does not care about the Dogs at all. I have gone to a different doggy hotel/daycare and they treat my dog much better. I will be very hesitant to ever recommend Dogtopia to anyone. Whenever any staff person talks to a guest it seems like a scripted conversation. It’s very business oriented and not about treating people like people.
I have withdrawn Zeus from daycare/boarding from Dogtopia and Zeus is doing a lot better. I understand every dog is different but I would have to say management at Dogtopia is not good at all. Even his own staff member say that they do not like the new owner.

Lauren O.

We absolutely LOVE Dogtopia of South Elgin! I can't even say the word "Dogtopia" in my house without both of my dogs going crazy and waiting by their leashes to go play with their fur-friends! The staff is amazing as well. Highly recommend taking your dogs here!