Dogtopia of Garden City Park - New Hyde Park, New York

Karla C.

000000 STAR!! DON'T LEAVE YOUR DOGS HERE!!!
To start, they say that the first day is free in all their ads and it turns out that it costs $25, it's ridiculous!! And I left my dog ​​on the first day without knowing about the payment and the only good thing is that it has live cameras but there is a lot of closed space that the camera doesn't capture.
I was able to see how a dog attacked my dog and cornered him to the side where the camera did not capture it while the incompetent woman who was in charge of "taking care of them" was doing other things than monitoring the dogs and did not notice until she heard the commotion of the same dogs.And I didn't know anything anymore, my dog was no longer there and 15 minutes later they called me to tell me the problem that had occurred and that my dog was injured in his ear and that they had treated him.
I immediately went to pick it up and only heard "I'm sorry" many times, and that they wouldn't charge me the stupid $25 for the inconvenience. I was in shock. They don't say that they charge when you go to the first appointment... they have super bad service! Horrible! And the woman in charge was just standing there waiting for a dog to pee and clean up and she didn't notice what was going on around her. Your apologies are of no help to me if you do not take care of the puppies and return them injured, especially on the FIRST VISIT, which gives a bad impression!!

((((UPDATE!! your incompetence on my puppy first day visit, cost me $540 at the vet and the suffering of my poor puppy will never go back there! And they call me to offer me free days at the place where they didn't take care of my puppy really 😒... PAYING that bill would be the BEST THING THEY COULD DO.))))

Alisha C.

We started coming here the day after their grand opening, up until a few months ago. We slowly started feeling uncomfortable with the change in management because there wasnt as many pictures being sent, events, etc. No biggie because we needed care 3days out of the week. However, things immediately changed once we started being told our dog was snapping at friends. Fine, we can take accountability for our dogs shifting behavior but what shook us was when we were told our dog caused damage to another. At first we were told it was a scratch but then days later we were being asked to pay for part of the other dogs VET BILL. We were never informed what kind of “damage” was caused, if the dog needed stitches, how deep the damage was NOTHING. We never saw this vet invoice, weeks went by and we noticed our boy being kept in the crate all day via the cameras (that have many blind spots may i add). Moving forward we made the steps to cancel our membership with dogtopia, however we were continuing to be charged for weeks after our requested cancellation and HAVE STILL not seen our refund. When we went in to discuss this issue we were magically reminded of this mystery vet bill we still have never seen. We were customers here for a year and a half. Approach with caution.

George O.

Dogtopia provides good care for our dogs. One is young and playful, and they keep him busy. The other is very old, and when she occasionally goes, they give her extra attention and care.

John S.

Today was the final straw. We had taken our Lab here twice before and were not thrilled with the care he received. The new manager called us in the fall to remind us that we had not been there in a while and we explained why. We were promised that they would put it in the notes and that this would not happen again. Today, we brought both our dogs back for the day, and once again, the same issue arose. Another issue was that the dogs were in cages well beyond the time we were told they would be...and I have screenshots of the camera view to prove it. Fool me once, shame on you. Fool me twice, shame on me. Fool me a third time and I will make sure no one else is fooled.

Jennifer B.

I lived in NJ and took my dog to the Old Bridge location during that time. 5 stars- not one issue or concern! I moved and took my 2 dogs here and just about every time they went there was an issue. I spoke to the staff and the manager on multiple occasions in hopes that things would get better. To my disappointment, nothing has changed. I’ve pulled my dogs from this daycare. The new manager has had more than enough time to get things under control. I’m disgusted on how the staff/management on this location is ruining the reputation of this franchise.

Marc Z.

Not going back to this location. I made an appointment for spa (bathing) and nail clippings. I went to pick my dog up and they said the price for bathing. I asked if they clipped the nails and the girl at the front desk said let me check. She came back saying they did and charged me more.
My dog does not smell like he was bathed. And I looked at his nails and it looks like they slightly trimmed some. Sharpened some and completely didn’t cut one.

Lisa P.

I wanted to reply to the Karla post that the day care is responsible for her dog getting injured. First of all accidents happen and unfortunate dogs are unpredictable. My dog was hurt one day and the staff contacted me to let me know I took him to the vet and he received treatment. You complained about the vet bills and about Dogtopia and $25, well if you had listened they always say that there is a $25 fee. You also left your dog without asking questions about where your dog will be because they allow you to observe on the camera before you leave the dog for the day. If you saw something you did not like you could have taken your dog. This is a great place I have been there over a year and my dog loves it. The dogs all are calm and even tempered unlike dog parks where you don't know what kinds of dogs are there. Dogtopia is a controlled environment and safe. It was unfortunate what happened but you just wanted to give a negative review as it seems that you are always using this platform for your negative views. Also the manager tried to help and offer you free days, if they did not care they would not have done anything. Again this is your baby but you are responsible for not taking him to the vet immediately after picking him up and you did not ask questions at your meet and greet. What part did your dog play in all this did your dog do something to the other dog because he was the new dog and all the dogs had been there. What part did you play you know your dog and that he may not like being with other dogs. Dogtopia is a great place and they do alot with the dogs. Again I'm sorry for your dog but in the future you need to take better care of your baby.

Update to Karla: I feel sorry for you and I really feel sorry for your dog because you continue to bash the place he probably liked to be away from you. Are you sure it was not your dog that started the problem because like owner like pup. He got aggressive with another pup and the staff took care of him and called you. It was you that was lazy and had no regard for you baby. You did not take him to the vet till the next day. My dog recently got hurt and I took my baby to the vet immediately after calling and the vet knew it was during play he got hurt. Dogtopia was amazing and like all the pups there they treat them as if they were their own. You just want to be bitter like all your post. Get a life. The vet bill would have been less if you had taken him immediately. You need to stay home because you only post negative comments.

Donya O.

BEYOND impressed with Allen & his team. We regularly have to board our 2 dogs...sometimes last minute- and it is always STRESS FREE. It is automated- but not to the point where you cant talk to a human without hours on the phone. I abhor that. Allen ( manager) is so committed , and a lot more organized than me, as is the entire crew- really affable and totally the captain of that ship and running it well. I hope his regional managers notice- truly- this kid is busting his butt and with heart & drive- rare these days. Let's celebrate it. I've used almost 10 boarding places over the years- NEVER had this level of ease....I kind of joke that its a mirage...they're that good. lol. My dogs come home happy. Couldn't speak more highly. Seriously- I don't do reviews often. 😉