5/5
I have to give Tracy all the stars ⭐️. I had my first ever mobile pet services last week, and although the experience was not great… the way Tracy jumped in and did everything she could think of to make it better speaks volume of her as a business owner and a human being. I reached out to let her know what happened mainly for future fur babies. She not only refunded me, but was checking in on my Miles and even went as far as helping me with his vet appointment. She is someone I’ve never dealt with in my life and she responded front and center. Exceed my expectations and once my Miles is all better I will give her specifically another go. Shows that is not what negative feedback or situations happen in a business, but how they react and respond what can bring you a new face. Thank you again Tracy, this is something I will never forget!! ❤️