Creature Connections Pet Sitting - Brighton, Colorado

Susan C.

I can't use enough superlatives to describe the services provided by Creature Connections. All of the walkers are caring and reliable. My beagle Lucy loves them all. Michelle is helpful and flexible- has helped me to have peace of mind in a number of situations

Rachel M.

I cannot even express the gratitude I have for Michelle and her team at Creature Connections Pet Sitting LLC. Within two sessions and a specialty session at a vet clinic we have a completely different dog. Our healer struggles with anxiety and had given herself a stomach ulcer, so our top priority was decreasing anxiety, and Michelle was able to provide us with easy to implement strategies that changed the perspective told our family had on how to care for her. We are able to see changes rapidly in our sweet girl. Although we understand, some things may take longer to change just the progress in the short time has been the most encouraging thing we could’ve asked for. I tell everyone how she was able to take our rescue dog and change her life!

Brandi J.

I cannot say enough about the wonderful experience I had working with Michelle and Jen at creature connections. Their communication and friendliness along with the detailed updates after each pet visit really set my mind at ease. It’s not easy leaving pets alone at home, but with creature connections, I know I can trust that they will be taken very well care of.

Dee P.

I really can't say enough about Creature Connections. They are a true godsend. I hate to leave my kitty when I'm on vacation. But I know that with Creature Connections I will always come home to a happy, healthy, well-loved kitty. Michelle, the owner, is a consummate professional and our kitty's "Aunt Robbie" has established a warm, caring relationship with our boycat. These folks truly go above and beyond. I recommend them wholeheartedly to any pet parent in Creature Connection's service area.

Mark M.

I've used Creature Connections (Michelle Pietras) a few times in the past to watch my dogs and had no problems. It wasn't until the most recent time that her business practices became awful.

This most recent trip, I scheduled her services on Feb1st, 2024. I never heard a word from her until 20 hours before the first scheduled visit (and 16 hours before I left on a trip) on April 1st, 2024. She informed me that instead of having 1 person come over 3 times a day, now there would be 3 different people coming over each day of my trip. She said this was necessary do to an "emergency" that came up. So instead of having 1 person (Robbie) come over whom my dogs knew and was familiar with my house, now I was going to have 3 strangers come over whom my dogs had never met. One of my dogs in particular does not do well around new people all the time so I was worried about the stress this would cause him. Since Michelle, the owner, has a very strict cancellation policy (50% penalty for cancellation with 48 hours of services), I asked for a 10% discount due to this change. She became aggressive and told me I was paying for the number of visits and not the number of different people that come over, even if it results in worse service. She then told me in each and every email as we went back and forth that I could cancel my reservation with her. Where was I going to find someone to pet sit for me just hours before I was going to leave on a trip?!? Especially when my main concern was with strangers interacting with my dogs? I was very worried she was going to be completely unprofessional and cancel on me so I just let it go at this point. Michelle eventually changed it so only 2 new people would be coming to my house each day. I paid the full price for all services rendered while I was away. Upon completion of their services, I thanked Michelle's employee who made 2 visits per day (Michelle made the other visit). However, as a sign of how disappointed I was in Michelle's handling of the situation, I left no tip on the bill.

The key to understand here is that the issue that came up was 100% Michelle's responsibility as a business owner. It isn't my fault she had an employee with an emergency. I had a contract with Michelle to provide services for my dogs but she kept trying to get out of it by "letting" me cancel just hours before she was supposed to begin watching my dogs. To be clear, I accommodated her - she didn't accommodate me.

Then today when I tried to schedule her services again for a business trip I have in a few weeks, she informed me she would no longer work with me. Again, it was her change in services less than 20 hours before it was supposed to begin that caused any sort of an issue. And all I did was ask for a 10% discount to make up for the change. Apparently Michelle needs to thicken her skin.

To make matters worse, her mom - Marianne Morris, responded to this same post on Facebook by calling me obscene names. She went on to delete the comment after I called her out for being Michelle's mom, but it's easy to see where Michelle gets her customer service skills.

I'd stay far away from Creature Connections and Michelle Pietras. She doesn't allow a customer to have an emergency with 48 hours before a scheduled visit without a 50% penalty, but she is allowed to do whatever she wants if she has an emergency less than 24 hour before a service is scheduled. Clearly, she has no idea how to run a business.

Chuck M.

Michelle, thank you for presenting a super, informative puppy traning class. The information and personal hands on traing approach you displayed was truly awesome. Your knowledge and understanding of dogs is remarkable, adding to that, you are a super instructor!
Keep up the AWESOME work and we hope for nothing less than the best for you and Creature Connections Pet Sitting moving forward!

Pops

Loni G.

AMAZING. We have never left our pets at home before but we have had bad experiences with boarding our pets so we decided to give it a shot. We have two mini Aussies and my daughter's corgi. The Aussies seemed to get sick each time we boarded them in the past. I think the dogs were stressed when away from home so we contacted Creature Connections based on a great review on NextDoor. Michelle came over for the initial interview and her knowledge about what it takes to be a great pet sitter put me at ease. Then we had the great privilege of having Amela be our actual sitter. WOW - she was so attentive and caring. Our pets are a bit "much" (that is an understatement...) but Amela treated them so well. We loved the personal reports and pictures after each visit. It wasn't a little "standard" report - it was a report that showed great attention to details so we could tell she really was attentive to the dogs needs. I would recommend this company to anyone who demands the very best for their fur babies!

Jill V. D.

We used Creature Connections for our cat during a recent trip. I'd give the service 10 stars if I could. Communication was phenomenal. Our kitty was well taken care of.
Fees are fair. So nice to have trusted professionals on the job.