Commerce Ace Hardware - Commerce, Texas

Kayla G.

Went here to get some paint supplies and Terrie was was great!! She was very helpful and kind. She helped me get everything I needed within my budget! 😊 Pako was also great! They have wonderful and helpful employees here!

Peace O. B. S. S. &. C.

Well I am shocked by what I have read. I have come to leave a review because of the amazing service and treatment I received from the Big guy at the counter to the older man with a beard I think his name is Dave. Excellent customer service very friendly. If they don’t have it they will get it. I took a blower in to the store to get fixed yes it took 4 weeks but they explained how long it takes to get parts. Remember some times you don’t know the whole story. Of why things take so long but I have never had a problem buying any Stihl parts or chains. One day I was there last week the big guy was looking at something brought back he could tell it was used where the guy returning swears up and down it was new. The big guy denied the return of course the customer threw a fit but big man handled like a pro. I am giving my review based on what I have read and what I have experience myself in the store.

Chad O.

Absolutely horrible and unprofessional people working at the location. They don't bother to help about anything completely disorganized and not willing to help out on any questions. The guy apparently claims to be manager just sits over and thinks he can handle even around the store. He upsells his own lawn mowing business which would be the same as his service. Trashy
The staff seemed completely uninterested in helping finding anything just a dismissive attitude.
They all just gather around in center of the store and giggle around and waste their time.
Unless they seriously revamp their customer service, I would not recommend this store to anyone.

Best recommendations is to choose Fix and Feed over this store their employees are way much knowledgeable and helpful in finding whatever you need.

Jaime C.

Staff are always kind and helpful. I'm never disappointed with the item selection, and the location is great.

M S.

It’s too bad they can’t even fix a lightly used year old Stihl MS-251 chain saw. They will gladly sell a new one but servicing one will be a four month wait. Chains are poorly organized and badly stocked. Good luck getting the right price on them too. I had hoped this would be a good store but I’m taking my business elsewhere. Too much ignorance. The only reason it gets one star is because there’s no half star.

Eduardo P.

I recently had a terrible experience with a hiring manager at Ace Hardware. I had inquired about job opportunities, and the hiring manager mentioned he could give me a chance. However, when I told him I wasn’t available for an interview the next day, he gave me a cold look for no apparent reason. He told me to come back the following week, which I did.

When I arrived for the interview, he rudely informed me that he had already hired someone else. He then said “good luck” in a very dismissive manner, and did so in front of his employees, which left me feeling humiliated. I walked out of the store, realizing I shouldn’t have been treated that way.

Upset, I returned to the store and asked for his name. He hesitated, which raised my suspicions, and when he finally gave me the name “John Parker,” it didn’t feel truthful. I left the store feeling like he had lied about his name to avoid accountability for his rude behavior. Where can I file a complaint like this

Preston R.

My wife and I just went in to purchase an Ooni pizza oven and upon entry we over hear yelling and screaming, we walked around the corner and it was the store manager yelling and belittling an employee saying don’t question my authority and decisions.
Once this stopped I tried to purchase my pizza oven with 2 e-gift cards I received as a gift with no physical card to scan, the manager informed me they can’t accept any e gift cards in store, our only option would be to purchase online as he cannot type anything into his computer.

I then had to create an ace account and purchase the pizza oven on the app and select in store pickup, then wait for them to receive confirmation of the order before I could complete the purchase.

Edit after response from owner, I already voiced my concerns to the manager, he is the problem here. I don’t think talking with him is the solution, he couldn’t even have a civil conversation with his employees in front of his customers. If you would like to speak with me I completed a review following the link in email after my purchase that has my personal contact information.

Justice M.

I went in there to get my keys cut and Terrie was incredibly helpful. I would happily go to her again. Wonderful customer service.