Carter's Pet Mart - Modesto, California

Samuel Mann

When it is decision time for finding the safest and the priced correctly feed and supplements from friendly helpfully people you don't expect all of these elements to be accessible so easily. The crew - the product and clearly an excellent process pours from the hearts of the staff of this gem in Modesto. Their front door should say we love you because clearly they do. Thank you to everyone here at this location you should all get bonuses and perhaps a trip to the mountain winery for the concert of your choice - Samuel (Modesto Network).

Terri Walters

This is my favorite pet store ever! Evelyn greets me by name when I come in and knows just what I'm looking for. They even opened an entire shipment of boxes searching for my rabbit's fave hay topper! Their selection is perfect for my needs since I have 5 cats and a rabbit, plus they're right next to Safeway where I grocery shop! Couldn't ask for better placement. I highly recommend this store for anyone with a variety of pet needs.

Kelly Eads

We purchased a 9mo Caique parrot from the store for approximately $3,000. Less than 24 hours after bringing the bird home, we noticed several signs of illness—drooped wings, lethargy, and balance issues. These symptoms were apparent when we first brought the bird home, but we initially attributed them to the stress of adjusting to a new environment. Concerned, we immediately scheduled a vet appointment with an avian veterinarian, who has 30 years of experience working with birds. We also reached out to the store manager, Kelli, to inform her of the situation and discuss the possibility of a refund, as per the store's Purchase Agreement. However, Kelli informed us that she could not offer a refund without approval from the store owner, Ryan, and that Ryan would need to speak directly with the veterinarian. Despite Kelli being a co-owner, she claimed that Ryan had the final say.

During our vet visit, the vet confirmed that the bird was gravely ill and severely underweight. While we were at the vet's office, we called Kelli. We put her on speakerphone with the vet present. The vet introduced himself and began explaining his credentials and experience. However, Kelli interrupted him, saying, "Well, I have 30 years of experience raising birds, and maybe the reason this bird is sick is because they were keeping it in their hot garage." She made this baseless accusation in reference to a video we had sent her earlier, implying that our bedroom was actually our garage. The vet, taken aback by Kelli's dismissive and accusatory attitude, refused to speak with her or Ryan any further.

Throughout this entire ordeal, we were never accusatory toward the store, as we understand that birds can sometimes be sick without showing obvious symptoms until they are critically ill.

Shortly after our conversation with Kelli, Ryan contacted us while we were still at the vet’s office. He requested to speak with the vet, but the vet refused due to the earlier interaction with Kelli. Ryan then stated that it was "highly unusual" for a vet not to speak with him and that he wanted to speak with the vet privately, without us in the room, because he believed the vet might "say what we wanted them to say" simply because we were paying him.

Despite receiving a signed letter from our vet confirming the bird’s poor health, Ryan was uncooperative and focused more on avoiding a refund than on the welfare of the bird. He insisted on further diagnostics that could have endangered the bird’s life or a second opinion from a vet located in the Bay Area. Ryan even acknowledged that "anyone can look at the bird and see that it is sick," yet he demanded specific test results without clarifying what he wanted exactly. None of these demands were included in the Purchase Agreement.

Our vet advised us that conducting the diagnostics in the bird's current condition would likely result in its death. When we relayed this information to Ryan, his response was, "Well, if the bird dies, have them perform a necropsy." His lack of empathy was shocking, to say the least.

We chose to focus on rehabilitating it enough to undergo diagnostics. Eventually, the bird was diagnosed with a respiratory infection that had likely been developing for some time, according to the vet. We paid approximately $1,300 for basic diagnostics, including blood and crop samples, but the results were inconclusive, and this still wasn’t enough for Ryan.

After nearly two weeks of tense back-and-forth communication, Ryan eventually agreed to reimburse us for the vet bills, but only after "consulting his channels" and us informing him that we would pursue small claims court. Additionally, Ryan made it a condition of the reimbursement that we withdraw the complaint we had filed with the Better Business Bureau.

While we appreciate the eventual reimbursement for the vet bills, the entire situation was handled poorly by the store.

Over a month later, our bird is still recovering. We are feeding it formula three times a day in an attempt to get it to a healthy weight.

Michaela Morales

I absolutely love this store! I've been shopping there for several years now. Last week, our cat had to have surgery. I called the store and asked about different cone options. The girl who answered the phone was super sweet and helpful. I wish I would have gotten her name. I ended up going into the store and asking for help. Shout out to Tony! I actually had my cat, with me, in her carrier. Not only did Tony show me what I needed to make her feel more comfortable and secure, but he even went out of his way to put the cone and straps on her for me. I was beyond thankful for his help because I honestly had no idea what I was doing. The staff's assistance and kindness are just a few reasons as to why I shop there.

Elizabeth Roberts

We come here just for the amazing service Evelyn provides! ?‍⬛ She's the hardest worker and ambassador for this store and its critters! You can tell how much she loves animals by how the birds just love her, she makes us want to buy every one of them. Evelyn is a one in a million gem and we will come across town to shop here just because of her awesome service. If you need anything or have any questions, just ask for Evelyn!

xxxX_Xxxx

I’d like to thank this store for being here for me always! I came in to get some cat food and ended up having the time of my life, they have such a variety of animals, birds, lizards, cats. Everything you could ever need if you own an animal! I’d like to especially thank the wonderful Ms Jenny, she answered all my questions with great ease and was of the upmost respect. Thank you for making this such an enjoyable experience! I will be sure to get all my furry friend’s food and toys at this store! Here’s a photo of them enjoying their food!

Dion Bland

Big shoutout to Robert from carters for being patient and really helpful. Best place to go for all your animal needs and real friendly staff. A must visit spot if your looking to get a new animal friend. 10/10 I always recommend carters if your looking for something new

micayła

I have a ball python that i purchased from here, she’s a very healthy snake and the workers were so knowledgeable about the animals and helpful with questions, they let me hold her before i got her and the worker handled her so well. i come here every week for her mice and always tell the workers it’s for beans, which was her name before i adopted her, and last time i went in i told them it was for her and all the worker told me to bring her back cause they miss her? i’m going in today and i’m bringing her with me, i’ve brought my emotional support dog and they loved him so much they even gave him a treat. so glad my family found this place <3