2/5
Please do not send your animal here unless they change their system! We dropped off our 9 month old puppy for the first time for a week. We hadn’t heard any updates after several days, so I called them asking for daily updates and pictures to see how he was doing. Never heard anything. When we picked him up, he was profusely sneezing and coughing. The symptoms worsened the next day and we called to see if he was sick or if other animals were sick when he was there. They had “reports” of kennel cough but allegedly he had no symptoms. We decided to take him to the vet because he felt warm, vomited 6 times, and his cough was severely affecting his breathing. Turns out that he had terrible pneumonia that caused him to be hospitalized for three days with treatment of multiple antibiotics, fluids, and bronchodilators. We called asking for a refund, the manager finally agreed. But we are still in the hole of $2500. Our problem is that we were not notified that he was sick or even given daily updates! Our vet told us that three other dogs came in from this place and had the same issues. Luckily, our vet is going to contact this place to help them get their act together. I understand that things happen and dogs get sick of course! But there is NO excuse for the lack of action taken to protect our dog and other dogs. Please think twice before sending your dog here. I’m giving two stars because the manager (after much persuading) did give us a full week refund which I can appreciate. I hope the management and employees change and this place can be better for our animals!
