Cali Pets Hotel

Overall an excellent experience!! I left Charlie, our 106 lbs lab there for 2 nights and he got a bath before pick up. The place is super clean and all the staff paid great attention to details specific to Charlie! When I picked him up he was clean and it was obvious that they took great care bathing him. I would recommend this place for boarding and grooming needs!! Thank you so much for taking care of our Charlie

I visited your establishment recently for a scheduled appointment concerning my cat’s nail trimming. Initially, I arranged the appointment over the phone and confirmed it was booked. However, upon calling to double-check, I was informed that my appointment had been canceled without prior notice due to the groomer's absence. This lack of communication was disappointing and resulted in an inconvenience for me. Subsequently, I rescheduled for today at 11 AM for a brief procedure that typically takes no more than 10 minutes. Upon arrival, I was informed that the wait would be an hour, which was unexpected and inconvenient. After waiting over an hour without any update, I called to inquire about the status, only to learn that the groomer was late and another hour-long delay was expected. This extended delay not only wasted my time but also caused unnecessary stress to my cat due to the noise from the other animals present. Given these experiences, I regret to say that I found the level of professionalism lacking. A more organized approach to scheduling and better communication with clients would greatly improve the service. Therefore, based on my recent encounters, I cannot recommend your services to others and would rate my overall experience as unsatisfactory. Thank you for considering my feedback.

My 7 years old Coker Spaniel, Bella, had a great time at the Cali Pets Hotel. She usually gets very hyper around people but from the minute they took her in they managed her behavior very nicely. I could tell that she was relaxed and happy. The groomer was very patient with Bella who had lots of mots and took her time to detangle them making sure Bella is not in pain or discomfort. I was very happy with the results and will be bringing Bella back for boarding and grooming. Last but not least, the staff are all nice and friendly and the prices are very reasonable. Highly recommend this place ?

Couldn't recommend this place enough! They go above and beyond to make sure I have a smooth experience. They communicate well, send pictures, and are very accomodating to change in plans. I am so thankful to have found them! Also very reasonable. I have used them twice and plan to many more times in the future, thank yall so much!

Left our dog for one day. When we came to pick him up his back legs and tail were stained/covered in his own feces. They told us he “had some diarrhea” and they must’ve just left him in it for hours for it to stain on his fur. Do not bring your pet here.

This is my first time trying this place. My dog is aggressive and it took no time for them to cut it's hair. Very affordable and a really clean store.

The BEST home for your furry family member when you are away!!! Great, friendly and qualified staff. Clean and large facility with variety of services. I really like that there is staff constantly watching over all pets who keep you updated on your pet's well-being. You are in good hands! Hurry up and get the 20% discount for the new opening!

Very professional team, the moment I walked in I felt comfortable with leaving my fur ball with them. The suites are spacious, safe, they have a huge play yard, round the clock care, grooming service and much more! Risky recommend! 10/10!