Buena Vista True Value - Buena Vista, Colorado

George M.

Took in a 30 lb propane tank with approximately 2 gallons in it. Just wanted to top off. Almost did not bring as plenty. Went to pay and was charged for a completely empty tank.

Never again

Ava L.

I've been painting my office and have had to come in several times to get white paint. I accidentally grabbed two cans of paint that were the wrong base. I came in and switched them out for the correct ones. I go back in today to get my last cab and the same lady who helped me previously asked me if I had the right one and said, "Are you sure you got the right one, because I got in trouble last time for you getting the wrong ones."
I've worked in customer service most of my life including now managing many businesses. One thing you never do is blame the customer and make them feel bad for making a mistake regardless if you got in trouble. I said back, "well mistakes happen."
The lady has short brown hair and is probably in her 50's. The initials on my receipt is JTM. I highly recommend letting her know that it's not good customer service to point out she got in trouble for a simple mistake. I had my receipt to exchange the paint, and had literally just bought it a few hours before exchanging it. I had only opened one and realized the color wasn't the same.
I will continue to shop here, but will avoid her checks from now on.

Json M.

Called ahead to ask if an item was in stock (1-1/2” abs coupling) and the person assured me as he just stocked them. Drove 35 miles to get there and find out he stocked 2” items. I understand quality employees are hard to find, but at least take 30 seconds to go put hands on the item so customers don’t have to waste time and fuel.

Kristen M.

Camping nearby and needed a few items. The cashier was professional and knowledgeable and helped us find the last thing we were looking for. We also topped off our propane tank. Great customer service! (I read a few of the negative reviews of this place regarding the lax mask mandates a few months ago...that would’ve actually brought us into the store to give them our business as our family never subscribed to the mask propaganda). Kudos to common-sense customers, employees and manager at your store!

Blaze C.

Ace Hardware formerly True Value of Buena Vista, Colorado. If you’re Black, Latino, or Native American don’t bother spending your money here. They’ve got some serious racial profiling going and are rude and disrespectful. They make you feel very uncomfortable. It’s unbelievable that in this day and age there are businesses that employ people of this nature, It’s disappointing and disgusting.

Ron S.

Just bought a house in BV and needed lots of stuff. Could have gotten it all from Amazon, but thought I'd support a local business. Even though it's a chain, the employees are local and maybe the franchisee. Checking out with a manager, I asked what the return policy was. I was rewarded with the snide reply of "Well, we don't rent 'em". Pretty poor attitude towards a fair question. They only accept returns if the product is defective. I gave them 2 stars because on a previous visit the staff was helpful. I won't be going back unless it's an emergency.

Kelli E.

Awful, rude service. Called in advance to see if carried certain item before making the 40 minute drive. Was told yes. Get there, they didn’t have it. Manager and staff were ignorant on their items in store, and found it easier to blame me for miscommunication than to own their mistake.
True value in poncha springs is far superior in knowledge and helpful staff.

Patrick B.

It would be a great store to visit if you could feel safe in it. Although they clearly have mask mandate signs on the front doors even the manager Mitch seems to disregard wearing a mask in the store. And plenty of people visit the store without masks on and there is not even a hint of a suggestion of wearing a mask from the staff. If it weren't for that... it'd be a great place to shop.