Bentley's Ruff House Pet Boarding and Daycare - Roseville, California

Colby P.

I brought Daisy and Delta here for the first time, and the dogs were taken care of well. They were given baths. The ladies made sure they ate their food. Great service, will be back. It’s a small business, and they give individual attention to each pet. It is a convenient location, and it is worth working around the lobby hours for drop off and pick up.

Lexi M.

We had a great experience with Bentley’s. Boarded my dog over Christmas holidays. The place seemed super clean, and my dog was in a great mood, and smelled great when I picked her up. I’ve boarded her in other places where she comes home smelling of urine, so it was a nice experience having her come home so happy and clean. The owner was also super accommodating and friendly.

Stephanie G.

We just had a pretty awful experience at Bentley's Ruff House. Our dog stayed there twice, but I can no longer recommend this place. The second day into our trip I received an upsetting phone call from the owner and video clip that was sent showing our dog in a corner with an employee and our dog acting aggressive toward her which we have never witnessed from him since he was a puppy until now 5 1/2 years later. I was pretty upset the rest of our short trip and wanted to pick up my dog a day early once we arrived back in town, but because it was outside of their pickup window of 7-9 am that day she absolutely refused. I asked her to reconsider and let her know I was willing to come at any convenient time for her that afternoon or evening, but she made me wait until the next day which was extremely difficult and emotional for me. The owner repeated to me several times over the phone during our two conversations that "this is not a home environment this is a boarding facility and is very stressful for dogs". The owner showed zero sympathy on our phone call and continued to use my first name while talking over me, and even had her employee listening in on the other line. I know this because she also started speaking over me during the conversation. I received the worst customer service ever from Bentley's. Thankfully, we were allowed to pick up our dog the next day first thing in the morning and he seems to be back to his old, sweet self. I am not one to write negative reviews, but I think others need to be aware of our experience.

Brittany B.

We have been taking our dogs here for years. They are fantastic! My dogs always are happy to go & are clean when we pick them up. Sometimes our lab isn’t (but that’s her issues, not because they do not try).
I know they have had some bad word of mouth, but please be open to the fact that there are always 3 sides to everything! Each individual parties experience and what actually happened!
Please don’t try to shutdown a small business that provides excellent care for many of our fur babies!

Ken C.

They love our dogs and treat them like their own. Great for a one day or week long drop off with reasonable prices and fun accommodations. Great staff and owners who really care about all of the dogs.

Gaming W. D.

Do not recommend My dog had a bloody eye and had to take him to the vet and costed me 400 dollars if you want your dog to cost you more money go here.

Barbara G.

This place advertises boarding for a flat $50 a day and they say it includes free play all day for your dog. They state they aren't like other boarders who charge extra to let the dog out of a crate. But as you read further down you discover they have added a $25 per day for "day care" so essentially its $25 to let your dog out of the crate. For two small dogs it would total $150 per day and I have to bring my own food. Plus, the drop of and pick up times are extremely and ridiculously limited. For the same weekend my room at the Holiday Inn is less! So its costing more for two crates than it is for a hotel room with free maid service! This place is set up for the comfort and convenience of the owners and not for customers. They have the audacity to charge these exorbitant amounts and then severely limit when you can drop off or pick up your dog. Unbelievable.

Jeremy P.

This place is much cheaper than its competitor on the other side of town. They are further from our house but it's worth it. They are a great family and take care of our dogs when we are gone for a few days.

They always cater to their usual customers and let them know when they are getting really busy so that they can set dates.

Their facility is very clean and they will even give the dogs a bath if they are there for longer than 2 days.

Highly recommend.