Beck 'n Call Pet Services, Inc. - Albuquerque, New Mexico

Ozzy

Where to begin... First off stay away form this place if you have a working breed dog or a dog that has high energy drive these "handlers" do not know how to handled a dog like that and will take the lazy route when it comes to integration. Our dog was dropped off at daycare around 2:20pm and was there for approximately 3 hours and 45 minutes. When my wife and I went to pick her up the front desk person with glasses very nonchalantly told us that our dog was put in the crate because of her wanting to play with another dog that did not want to play. Now I understand she is a high energy breed and will never really tire but instead of trying to mediate the situation they decided to separate the two animals. This is the first time ever that we have heard or seen her have a problem with a dog. This right here told me the handlers do not know how to do their job and were just taking the easiest and laziest route instead of trying to integrate or redirect attention to another thing. This was also her first day at this daycare (will also be her last) and she does not know all the animals. So upon this separation from each other they seemly stuffed her into a crate. Now our dog is crate trained but with only her crate and not some random crate at a new daycare. Unsurprisingly to anyone with a brain she freaks out because this is all new to her. So instead of seeing she wont go into a crate and doing something else they decided to force her in and she got a big cut on her nose. There were many things wrong with this picture starting with the lack of ability to deal with the situation and knowledge of how to mediate between two dogs. Secondly, she has never had a problem with any other dogs in the previous daycares over the year and has dealt with multitude of different breeds. Third, the woman at the front with glasses seemed very dismissive and her attitude towards us seemed like she did not care. Her "brilliant" advice was to bring her earlier when the dogs want to play more. We both have work schedule that will not allow that and also what does that even mean? Daycare is for play so why is my dog getting punished for wanting to play? We are very disheartened that they did not try and call us but instead just rotated her and the other dog into crates all day. What kind of mediation is that? There is a lot of training that needs to happen and honestly I am debating seeking legal guidance on this for the next steps because the way this situation was handled is very concerning. If a manager wants to reach out about it feel free I am open to chat more.

Update: Spoke to the manager and man does the shoes fit in this place. They deflect and do not take ownership and watching my dog struggle in the crate on the first day of daycare in a new environment. Manager said that the wound was “self inflicted” while in the crate. That tells me they watched as my baby was struggling and instead of letting her out they just let it happen. What absolute wastes of spaces. They should not be allowed anywhere near animals at all. Still seeking legal guidance on this. Have an appointment scheduled.

Lori B.

My grand dog came home injured. There should never be an instance where this should happen. It appears workers are unskilled and unknowledgeable in handling certain breeds of dogs.
Daycare is supposed to be a social event for the dogs, they should not be put in crates for long periods of time. This is unacceptable and heartbreaking to hear that the dogs are being subjected to this cruel care.

Mr. K.

Edit Jan 2025: Please note that the review below was written years ago....it seems things may have gone downhill....sad if true.

2017: A great place to leave my best buddy when work sends me out of town. The dogs get to socialize all day. They are crated at night, so it is best if your dog is crate trained.

Other places have an up-charge for play time and 'nother up-charge for feeding owner supplied food. At BnC this is the standard service.

Yes, it is in a low rent neighborhood, and the parking is a bit wonky...I can deal!

Kenneth I.

The employees are very attentive to your pet. They understand that pets are family and should be treated as such.

Jessica G.

I love beck ‘n call! They are always very nice and the prices are better than a lot of options. I love that the dogs can all day play, no extra cost. They also have indoor/outdoor areas with a little kiddy pool for the dogs to cool off. I enjoy watching the live view cameras to see if my dog is having a good time, which she always is!

Kirsten M.

They always take such great care of my Rio. He’d always happy to visit!

David L.

So happy to have beck ‘n call nearby. Our pups love it here and always come home tuckered up after a full day of playing.

They do really fun things often too (recently they offered a photo shoot for the pups to be on Santa’s lap). Highly recommend.

JeMai W.

I love them. We've been taking our dogs here for years. They are friendly and really, part of our family as we trust them so much with our fur babies. They're always there for us! Plus I love that they have live video streaming during the day so you can get a peak at them while you're away.