Baxter and Beasley - Palatine, Illinois

Courtney Z.

I would strongly advise against boarding your dog at Baxter & Beasley. We left our sweet dog in their care for seven nights while we were on vacation, only to pick him up and find a large, untreated gash on his head. Not only were we never notified of any injury, but when we followed up with the owner, his response was completely unacceptable.

Instead of taking responsibility or even showing basic compassion, the owner immediately became defensive, rude, and accusatory, claiming our dog had a "growth" when we dropped him off—which was absolutely false. He insisted our dog must have scratched himself under their supervision but failed to inform us of any wounds. Even worse, he refused to cover any vet bills and made it clear he wouldn’t be held accountable.

Our vet confirmed that the wound is likely infected, meaning our dog suffered while in their care with no medical attention. The lack of communication, negligence, and outright disrespect from the owner are inexcusable. If you love your pet, do yourself a favor and take them anywhere but here. This facility is not a safe or responsible place to leave your furry family member.

Evan B.

We have two pups and have been using Baxter and Beasley for 15+ years. We used to live in Palatine, but then moved to Barrington and later even further away to Northbrook, IL. That said, we continue to take our dogs into B&B as they simply run the best dog care facility around. They are dog lovers. Our 15 year old dog, Juno was recently staying there and had a health scare and the B&B staff went above and beyond to help her out- even going out and buying boiled chicken to get her to eat something. We love the staff- Mike, Sharon, Jen and the rest of the long term associates that all love dogs and remember them are what makes the real difference.

Matthew Z.

Below is a picture of my dog’s head when I picked him up. I understand these are dogs so I can understand scrapes and bruises but the two owners denied anything happened and then yelled at my wife and told her we are never allowed to return.

Pay the extra money and go somewhere else.

Christopher W.

Baxter and Beasley took amazing care of my dog during his two-week stay! The staff was attentive and clearly loves what they do. My pup came home happy and well cared for. Highly recommend!

Kevin L.

Truly a life saver. Our puppy Ripley absolutely loves going and I know he’s in trusted hands. You can tell the family runs this business with love care and attention. Couldn’t be happier we decided to go with them for our daycare needs

Laura F.

I have been taking my Leroy to Baxter and Beasley's since he was a puppy. He is always excited to jump out the van and go play at daycare. He's usually pretty tired and ready to relax when I pick him up. We have boarded Leroy here many times. I highly recommended Baxter and Beasley to my family and friends.

James D.

To Jennifer, Mike, and Sharon

It is with a heavy heart that I bring you the news that Shelby left us today.
I hope it's okay that I use this forum to tell you, and to thank you.

Shelby was a very big, fierce Rottweiler sentenced to death at a very young age, presumably for being, well, too much of a Rottweiler. Jennifer rescued her [ the first of many, as I recall ]. Mike, honorable and responsible soul that he is, took it upon himself to make sure she was 'safe' for placement before allowing her to be re-homed, given the 'history'. He concluded, correctly, that " She has a good heart " , and, while he was at it, provided her some proper training.

I have never known a better trained dog; Mike is absolutely the best. Almost 8 years with me, never a 'bad dog' moment. She walked the streets of the city off leash every single day, always listening to direction, never running off, never bothering anyone, never once misbehaving. Well, she did scare the hell out of the mailperson once, but that was on the mailperson....

I tell everyone I know that acquires a new dog to go see Mike.

Shelby had a great life. She lived to see her 9th birthday last month, a reasonably long life for a dog of her size. She was always happy and healthy. She knew everybody in the neighborhood, and everybody loved her. Well, except for the squirrels maybe, she did enjoy terrorizing them - even today.

She owed that great life to your good works, and I cannot measure how much she enhanced my life. We thank you.

Jennifer S.

My puppy Olive loves going here! We do boarding occasionally which includes doggie daycare. She’s always so tired when we get home and they take great care of her when we’re out of town. Mike and Sharon are very personable and friendly. Highly recommend!