Dogtopia of Woodbridge - Woodbridge, Virginia

Alyssa

I will start off by saying I like(d?) Dogtopia. Unfortunately (or fortunately), Dogtopia is franchised or owned by a large company. This location is owned by the large company. Because of this, their "ways to save money" are insanely rigid. My issue is not with the staff-- they are kind and knowledgable. My issue is with the company. Normally, a day of daycare with them is $45ish. But with a "1 day a week" plan, the plan I had, it brings it down to $40. The issue with this is the inflexibility.

There was one week where their power went out after a storm. I didn't want my dogs to sit in a crate all day (and pay for it) until the power came on, so they provided me with a voucher. This voucher had to be used within 30 days, and it wasn't in place of the $40 I already spent, so I had to change my schedule around to bring them an additional day during the week. Okay... I'll take it.

I cannot bring my dogs this week, so I'm out $40. There is no ability to roll over this day to another week. I cannot get a voucher. Fine, then, I'll cancel it. Not so fast-- it takes 2 weeks to "process." Which is strange, because it took them 5 minutes to put my card into the system to start charging every Monday. So, I get to continue bringing my dogs for two weeks while they "process" my cancellation, I'm out $40, and my dogs still smell like pee when I pick them up.

As I said before, my issue is not with the staff, it's with the company, although, I do wish my dogs were not returned to me smelling like pee. After the mandatory two weeks, we will not be coming back.

Jessica Brennan

The people at Dogtopia Woodbridge are kind, compassionate, and wonderful, and they love our pups as much as we do! They always hold fun events that pet parents enjoy, and it seems like they have fun doing them! We're so lucky to be a part of the Dogtopia family!

Deborah Allen

Yea! Our beagle passed the meet and greet and can now go to doggie daycare. She also got washed and smells so much better. The people I encountered were so very nice and informative. When we left in the afternoon, she did not make a peep all the way home.

Angela Hamrick

While my dogs love their day of play, I have recently noticed that the facility, especially the lobby smells of urine. I’ve also witnessed both of my pups smelling of urine after picking them up from a day of play. Not sure if they are using a new/different solution to clean/sanitize.

Cabrals Vida

Staff is wonderful, camera helps my anxiety, responsive, my Toby loves bubble time, and always take advance of spa service. It’s an awesome dealing to know my baby boy is safe when I’m away. Thank you Dogtopia of Woodbridge!

Rebecca Bittner

We've used this location a few times. The checkout baths have been okay but not great. We still do them because of allergies. Our dog came home ill once but has been back twice without issue. So we've always tried to roll with things and be generous and understanding. Today, my spouse missed out on a final meal with visiting family (we're military and see family once or twice a year) to go get our dog. He confirmed details with the team this morning but after arriving and waiting for our dog, the team let him know he wasn't ready and he'd need to leave and come back later...as in during the time when we're supposed to take family to the airport. We only have one car and have to move the car seat out to transport our dog so it's extra time wasted when we show up and are sent home. We basically have now lost most of the time together with family that we could have had today. And now our dog will have to wait post-bath because we can't have family miss flights.
So why the review? Tried calling and couldn't get a hold of anyone. Left a voicemail but their system automatically cuts you off and hangs up on you. Really disappointed in today's experience and the grace bucket is overdrawn. We pay a premium price for boarding and in 20 years of dog ownership have never had this many issues this consistently. Again, up till now we've tried to roll with it but it's getting frustrating at this point. I hope they can do better and also fix the phone system so it doesn't hang up on vms.

Stephanie O

DOG BITE IN THEIR CARE - A MUST READ

I have used this location since March 2017. My dog is 12 years old. This last visit, my dog was boarded for five days. I picked him up today and paid for the boarding. When I got him in the car I noticed that his head had lacerations. I immediately went back in and was informed that he had been hurt trying to get out of the crate - marks on his snout. Only after I then questioned the lacerations on his head that they informed me that another dog had nipped my dog. They told me the other dog was excited and that my dog did nothing wrong. They had cleaned the wounds and put Neosporin on them.

Dogtopia made no attempt to notify me of the incident when it happened nor did they at the time of pick up. My little guy had two lacerations on his head and three on his nose. I am so disappointed!! They should have told me instead of letting me discover the injuries on my own.

To make things worse, they refused to provide me the owner or dog information. They refused to send the shot record of the dog to the veterinarian, because it violated their privacy policy. I inquired why the owner would not consent and was told they would not ask the owner if it was alright to provide the shot record. Unbelievable!!

It is not how you behave when things go well, but how well you carry yourself when they go badly.

James Lucas

I am beyond disheartened by this location. I’ve been to several Dogtopia’s across the South as I have traveled a lot since getting my beloved Zuko.

I understand dogs play rough and things may happen from time to time. However, if a dog is injured that should be the first thing that is said to the owner at pickup!

The fact I had to go out to my car and was about to leave when I noticed a patch of fur missing from Zukos Face is absolutely unacceptable. This should not of been first noticed by me when staff are supposed to check our babies before they are brought out to us.

Then when I go in to ask what happened I am basically told they have no idea and that’s he was playing pretty hard. Yes, I understand he was playing hard. I do not care about that I care that his face got hurt. I care that it was not the first thing told to me.

On top of that this was my first time at this location and they didn’t even write a report card for Zuko or give me the packet to explain behaviors I may see after bringing him home.

Truly I am astonished at this location. I wanted to bring Zuko here on the days where I have to go into the Office but after this. I’m not so sure. It’s not even like the mark was hard to see. It was on his dang face.