STARDOGS Clubhouse - West Hollywood, California

J

My friend brought her dog in for daycare and her dog left injured. Did not receive a call and was not told, found out when he couldn't walk when picking up. They also don't know how to pick up Dachshund's properly which might be the cause of one of the injuries. YOU CAN'T PICK UP THESE DOGS LIKE BABIES BECAUSE OF THEIR SPINE. Vet had to extract plastic from his stomach and his spine is now herniated. Ended up with an injured dog and a $1400 vet bill.

Update: the owner is incredibly kind and paid for the vet bill out of pocket. He was very understanding and sympathetic. This was definitely one of the employees faults and not his, still can’t give a good review because of what happened but he didn’t have to help us and he did which is really appreciated.

Rona Sagalovsky

We've been taking our 3yr old dachshund to Stardogs for nearly a year now, but after our recent experiences, we've decided not to return. Initially, our dog would eagerly run towards Stardogs every time we arrived, but during the last two visits, he began shaking, tail between his legs, and resisting, clearly indicating he didn't want to go inside. This change in behavior suggests something may have happened during those visits, and recent reviews seem to echo similar concerns.

During our first visit, we were impressed by their promises of a caring staff and regular updates on Instagram and in report cards. Unfortunately, the reality fell short. Stardogs largely ceased updating their social media, citing understaffing as an excuse. They consistently referred to our male dog as 'she' both in person and in written reports. Despite our request for a report card after each visit, we seldom received one, and when we did, it was evident they didn't know our dog well—claiming he was outgoing when he's actually an introvert. On our last visit, they claimed he had finished all his food, which was unusual since he typically eats in the evenings. When we got him home, he was starving and devoured a large meal.

At his previous doggie daycare, he was noticeably overjoyed to be there, and the staff was equally elated to see him. In comparison, at Stardogs, it never quite seemed to be the case.

Overall, our experience felt like a bait-and-switch. Without cameras to verify what happens during the day, we're compelled to find a new daycare where our dog feels genuinely excited to attend.

Sandra Harris

After just one hour of playing with other pups, my dog Biscuit came home so happy. The evaluation process was great; I got lots of useful information while they met Biscuit and me, and discussed his personality, and what would be best for him. Couldn't be happier that he is a member of the Clubhouse.

Jamie Ferdlinerps

THANK YOU STARDOGS!!! Stardogs is the best!! We take our baby Boogie there 5 days a week for daycare while my husband and I are at work. Everyone that works at Stardogs is truly amazing!! Boogie loves his star dog fam and we are so happy with daycare 10/10 recommend! Also they do great grooming too which is super convenient!!

Lyndsie Frank

Love this place and the staff. They make both my dog and I feel so comfortable. Very clean and they are so attentive to each baby. Some days Rylie doesn’t even want to come home but when she does she always comes home so happy and smelling so good. You should also try the hydro bath. Such a great value and it takes away your dogs itchiness and keeps their fur so beautiful. Best daycare in the World. Love you guys and this place. Def worth having piece of mind that you’re dropping off your baby in a safe place.

Dianne Island

In every way this is a very special and wonderful place to leave your small dog. It feels like a safe, loving family of talented and knowledgeable owners. Coco loves going and gets excited before we near the building. She can tell several blocks away that we are going to Star Dogs!! I cannot imagine taking my beloved Coco to any other daycare center. In fact we refer to it as going to Playcare!!

Kate Herman

Stardogs is great! The people are wonderfully attentive, thorough, caring, and accommodating - the kind of people you can trust with your beloved dog. The facility is inviting and beautifully clean. Dogs are clearly happy and well cared for here. Also, the dental cleaning without anesthesia yields a superb result. Five stars!

Lauren M

Sincerely THE best doggy day care in LA. Couldn’t ask for a cleaner, nicer, and more perfect place for our fur baby. We’ve tried others and he just lights up only for stardogs. The staff is incredible and we appreciate them so much! There is no better place