Paw Palace Grooming - Sausalito, California

Skyler

Warning: DO NOT BRING YOUR CAT HERE. My experience here was extremely disappointing and frustrating. I brought my small Persian cat here to get a touch up after shaving her myself. All we needed was a bath and a very minimal haircut, just touching up the spots that we couldn’t get to and shaping her face. She ended up being there for 3 hours which was very strange considering how small she is and how she was 90% shaved already. It shouldn’t have taken that long and that was the first red flag. When we checked in with Federico about getting her because it had been a while, he said that it would be another 45 minutes to blow dry her. She was there for an unusually long amount of time which was very strange and worrisome. We finally got the call to pick her up and she looked terrified when she was brought out in her carrier. Federico showed us the haircut and said everything went well and we paid and left. Once we got to the car, we looked at her more closely and saw that she had this weird scab/cut on her ear. It looked like someone had nicked a piece off of her ear and possibly covered it up with some ointment to stop the bleeding. I called Federico after this and very calmly and politely asked him if anything happened to her ear while she was there. He said he didn’t think so but said that he would check with his assistant to see if anything happened and he would call me right back. He never called back. We took her to the vet who confirmed that she was in fact injured here, either by getting nicked with clippers or from being bit or attacked by one of the other many dogs that were there at the same time she was. The vet said that a vein was cut and it was likely a lot of bleeding and that they probably put an ointment on the spot to stop the bleeding (hence the scab). Our cat is literally now missing a chunk out of her ear. I am extremely upset with my experience here. I am not only upset by her getting hurt but also the secrecy around it. The least that someone can do in this situation is own up to what they did and apologize and that unfortunately never happened. I will never go back here or recommend this place to anyone. In the attached photos, you can see the scab and the redness around it on her ear- this picture was taken in the first few days after it happened. There are also photos that show she now has a chunk missing out of her ear.

Ila Panik

I love Paw Palace, my dog Ginger always comes home so BEAUTIFUL! And they take really good care of my senior neighbors dog Romeo whenever I bring him in for her. You have to try out their 'coloring' services. We have had so much fun w our posh pink footed poodle ?

Seran Kim

We are the proud owners of a Goldendoodle pup. We initially went to another local groomer for his first cut, and they snipped his ears and didn’t tell us. We noticed scabs on both sides that were large, so there must have been a significant amount of bleeding. So we switched for the second grooming at Paw Palace, and have been there since. They took in our traumatized dog, and gave him lots of TLC. Most importantly, they do an amazing and professional job with the utmost of care and kindness. Cannot say enough wonderful things about Piper and Federico. Best kept secret of Marin.

D.K.

They do such a great job bathing my black lab Zoe. It's so easy to make an appointment and they are very quick at getting her done. I highly recommend!

Elizabeth Silver

What can I say here? I have never been able to take one of my dogs to a groomer which leaves him with a crooked hair cut. Decided to try Paw Palace and Frederico was amazing with Dylan. I have never seen anyone handle Dylan as well. So, I will be back and appreciate all the attention to detail. Dylan looks beautiful.

Joe Hege

Frederico is a very experienced groomer and he has been grooming my male Maltese named Buster since December of 2022. The Paw palace staff is very friendly and Buster likes going to get groomed.

Zoe Kessler

Really impressed and pleased that they were able to get my pups in on the same day for a nail trim, but was super surprised by the price—25$ per dog. Much higher than I’ve ever paid before.
Provided other services are more reasonably priced, the place seemed to be managed well and the dogs seemed very well cared for.

I can’t seem to reply back to this business— both my dogs are very used to nail trims, so I have no idea how the additional charge would be calculated. I didn’t ask at the time— I’d just be sure to do so when you bring your pups in to avoid unexpected prices.

Kelli Perry

Federico is wonderful with my poodle. She is blind and loves him. I pick her up and she’s beautiful. I recommend Federico.