United States Air Force Academy Veterinary Services - Air Force Academy, Colorado

Rewa M.

My Kona girl loves her Vet! She received a couple annual shots & was treated for a sore on her arm that she kept licking. It’s been a couple days on her medication & the wound is almost gone! Great customer service, easy to book appointment, plenty of availability, no long wait times, & I can buy all her medications here (Heartgard & Bravecto).

Jennifer D.

There is good and bad here just like any vet. I haven't had trouble getting in touch with them this year, so for those with phone issues, try them again. They are a good vet for wellness care, but they openly admit you need to go elsewhere for emergencies, so you should keep a local off base vet.

Their prices are very good for "exams" and vaccines. You could save money by going to a vaccination clinic, but will have to wait in line. And if you need any meds prescribed it makes sense to do a wellness exam and vaccines as the vaccines are a little cheaper on base.

We had trouble with them treating our elderly 5lb dog... They were incredibly rough with her and she actually screamed (such a creepy sound... I didn't know dogs could do that.) So, we have stopped taking her there. She is also on a medication for her heart and they told us they wouldn't be able to write prescriptions for the medication because they didn't have the right kind of licensing. (I think that has since changed, but I'm not sure as we haven't taken her back.)

I don't care for the people here and neither does my dog. They aren't super friendly or helpful. For the wellness exams, they only give shots, they don't seem to do a physical or look for any issues. You have to bring up absolutely anything you might think is concerning. They have a hard time getting blood from our dogs (multiple sizes - 5-60 lbs) which is a bit concerning. And they don't offer alternatives unless you specifically ask. It's almost like they don't really care.

Previous vets I have been to have tried to make friends with my dogs.... Not one person here has ever tried to give a treat, head pat, nothing. I do wonder why they work with pets.

Now, because this is a discounted vet, I will say they will give you options to help save money. We had a dog scheduled for vaccines and they told us it would cost more if they looked at him that day because he we were concerned about a potential illness. (He is currently at another vet having an emergency appt, so I wish they hadn't encouraged us to come back when he is better.)

They do allow you to take your prescriptions off base (Costco) to get better prices, but their prices on meds are competitive with our discounted pet pharmacies.

The build is old and a bit worn down. It definitely doesn't have a cheery feel when walking in, but perhaps consider that you know you aren't paying twice as much just for a pretty building. (Pine Creek vet, I'm looking at you.)

They will also be getting a new vet soon and might start doing teeth cleanings in August. They will not keep a wait list of people wanting teeth cleanings because they told me they don't call people to schedule those. (I really think they are likely understaffed.) Perhaps if they get the right funding they will get better.

They did help fix an ongoing problem (at one visit) with my dog that another vet (centennial - ironically Dr Martinez works at both vets) couldn't figure out, so I am very grateful for that and will continue to use them until it gets really bad.

Katharina D.

The vet was very nice, tech was great. I think they’re just severely understaffed because the registration process was a nightmare. I filled out and emailed my pets paperwork twice and even came in and filled it out and they lost it three times.

Chelsea C.

Military vet facility on base so only offering support to active duty and veterans. Great prices and friendly staff but unfortunately always seem to be short-staffed. Therefore, they tend to get behind on timing of appointments and can forget to follow-up with you on blood lab results or get your bill wrong, etc. They do not have a Facebook page or voicemail machine so if you try to call and can’t get through, you have to just keep trying til you get someone. Availability can sometimes be difficult to get in so if you have an emergency, call an emergency facility instead. If you’re aware of this, it’s worth it for the better pricing!

Christie K.

My Golden Retriever gets amped up like the Cocaine Bear when we have to visit the vet, but everyone at this location is so patient and understanding with him. They're honestly the best vet office in the area, especially when it comes to my anxious 102# maniac dog.

Shari F.

We stayed at the Fam Camp on base & this vet clinic was within walking & viewing distance. My pup had a pretty serious issue come up towards the end of our 3 week stay & we needed to get him into a vet as his situation could've gotten much worse really fast. I called numerous times only to get a recording stating their hours & lunch break times. They also stated on the recording that they do not have voice mail & we would just have to keep calling until someone answered the phone. I finally got a person on the other end & I very briefly described the situation & mentioned that I was fully aware that I was asking alot of them to get us in last minute but I figured since it was on base that they would take care of their own people along with their pets. I was hoping that after I told them our dire situation that they would somehow be able to fit us in if there was perhaps a cancelation or a no-show but all they wanted to know was if my dog was already registered with them. I reiterated the fact that we were leaving the Fam Camp in 3 days & attempted to explain our pup's situation again & they said we'd need to make an appointment to have him registered with them 1st. I asked when that would be & they said "maybe sometime this week at the earliest". I was dumbfounded at their lack of concern for my pet & our unexpected emergency. The guy couldn't have been any less indifferent to our pet's serious medical issue. They could've registered us AND saw us at the same time if nothing else. So after the call ended I decided to try a vet off base & they were able to get us in the next day! So please don't waste your time or jeopardize your pets health with these people that are supposed to be in the business of caring for your pets but don't. Instead of dealing with all this & their hassles just call Northgate Animal Hospital instead like we did. (They actually cared about our situation.) Because apparently any other vet will care more about your pet than this place. Very sad.

Kerry S.

The team at the AFA very is just the best!! Even as my dog was being a jerk, they made a tough situation easy. 😃

Zach

Their schedule can get busy sometimes, but mostly you can get your pet to be seen within a week. The staff is great always caring, very helpful, and knowledgeable!