Beaumont Boarding & Day Care - Beaumont, California

Jo

*WARNING: my dog got KENNEL COUGH here*
When we dropped our dog off at this facility we felt nervous and had a bad feeling. We were on a schedule so couldn't relocate our dog, so we had to leave her. While she was boarded I called every day (sometimes twice in one day) to check on her and someone picked up every time, told me she was fine. The day we picked her up she was unusually fatigued. The next day she started showing signs of kennel cough, even though she is up to date on her bordetella. It's been two days and she has not had anything to eat, has eye discharge and is coughing terribly. I've tried calling 20+ times a day and they don't answer and they have no voicemail. If they knew another dog boarded had kennel cough they should have warned me, it's too obvious to claim they didn't know. And now they disappeared. We left our dog food bowls (they never handed them back so we didn't realize until we got home) and would like advice on kennel cough but no one is picking up. No voicemail or accountability. I have a feeling they are ignoring my call because they know. Definitely feel scammed. Very unprofessional.

If they care and want to make this right and read this they need to reach out to Wendy’s owner. I have called morning afternoon and before closing over 20x a day for the last 2 days and no pick up. No voicemail option. If they respond I will update this post.

endofmyline O.

We have adopted 2 wonderful GSPs from them. Their compassion and dedication to placing the right dog with the right owner is unmatched

Laura D.

I was in traffic on the freeway and drove past this location. I saw cages of dogs and they all were barking and crying. Never seen anything like it. Looked horrible and broke my heart

Jen K.

I have a very spoiled dog and am particular about how he's handled, fed, etc and the staff here did everything I asked to a T. They let him have his favorite things from home to make him feel safe too. They always take great care of my boy every time I use them. Highly recommend.

Lily T.

Don't waste your time here. This location is NOT what you want your beloved pet in. Dirty, no shade for the dogs and dangerously located alongside the 10 freeway. Go to Renaissance Pet Resort. It may be in Banning but the staff and the grounds are top notch for pets.

John S.

It is a decent place, staff is very nice and loves the animals. I know, because i handle the cleaning and exercise part daily and the cages are very clean and the dogs get some exercise everyday. They also get fed well and are well taken care of. Staff is professional and the dogs safety and well being are first priority.

Jan C.

First timers here so you dog lovers know what I’m talking about. What a great place! Kind hearted staff and owner! Clean well kept kennel area. Good shading Attentive to their customers. So nice to feel safe leaving the kids!

theunforgettable1 E.

Our family has been loyal customers for the last few years. We loved when Cindy was the manager. She was friendly, an absolute pleasure to deal with, and her love for the animals showed in her conversations with owners and interactions with the clients and their pets. Since Cindy has left 2 months ago, management has taken a turn for the worst. We just found out that Cindy was the one who implemented and included a bath in the boarding fees before pickup. This was the perfect response for a tick infestation that occurred a few years ago due to the dogs being outdoors. This was the best solution to ensure no further negative repercussions from leaving your pet in a kennel and being around other dogs. This especially makes sense and was appreciated during this COVID pandemic.

Unfortunately, we just found out today that our pet wasn’t bathed at all the last few times we brought her to board there. We asked Samantha because she was returned to us with an awful stench. This information and other new changes were not relayed to the clients. As a matter of fact when I called to book a kennel for our pet, Samantha did not inform me of the bathing option. Management gave the impression that they were unaware of this previous policy regarding bathing, but when we inquired, we were informed by volunteers that they have offered to bathe the animals, but are constantly told not to. Now, there has been an extra charge for bathing without prior notice. The kennels are outside, which already exposes the animals to fleas, ticks and other infestations. At the very least, they can wash the dog.

In the “new normal” we’re living in, cleanliness is essential in every facet of our lives, including our pets. Unfortunately, at Beaumont Boarding Kennel, this is not the case.