Wag Hotels - Oakland - Oakland, California

Christy C.

We checked out Wag for the first time Two days ago in person and it was great! Picked up our girl up after an afternoon of play and she is all wags; plus she smells delicious after her bath and brush.

The morning started with a call from Leo confirming our reservation and doing a pre-checkin. As this was her first visit we wanted to make sure she had an awesome time so we booked splash time (puppy pool play) and an ice cream sundae. We also scored a late grooming appointment that someone had canceled. Leo was super helpful answering my questions over the phone.

When we arrived, we parked out front, but note that they have indoor parking for quick and convenient check in. This was useful and appreciated at our evening pickup.

After the quick desk check-in Leo gave us a walking tour the facility features. (So impressive!) They have spacious rooms for the different sized dogs to run and play, they have space for 1:1 time if you want additional exercise, training or a dog that needs a little more attention. The large dog play area opens into a secure outdoor space. They offer a range of boarding options from glass, high walled kennels, deluxe suites (w raised bed and tv) all the way up to a posh oversized room with an actual queen sized bed, tv and more.

We toured the kitchen where they are fully equipped to feed their provided food or food brought from home (wet or dry). The kitchen also included an impressive sanitation setup for dishes and toys. (Bowls were being scrubbed in hot soapy water as we made our way through.) We also peeked at out the grooming salon and even took a peek at the kitty kennel options.

That is one observation about Wag that I wanted to share — from my initial outreach on the phone asking questions to the in person interactions — all have been really pleasant exchanges with helpful information and nice people who genuinely seem to like what they do for a living.

We’ve been driving by the Oakland location for years and were always curious. Glad we finally checked it out. They had a promo where your first day is free, so that was cool too. Did I mention the coffee in the lobby? It was nice to grab a quick cup at the end of the day.

Will definitely bring Elphie back for more fun in the future. Thanks, Team Wag!

(This review also posted on Yelp)

Annalisa M.

This Wag location is extremely incompetent from the dog groomers to the front desk staff… I asked for my dog to be “trimmed” and looked presentable. They shaved off his entire undercoat/fur when you’re not supposed to do so with my Newfoundland dog breed. They only offered $50 off of the $200 groom when it should have been free after completely disregarding my request. I even called midday and they didn’t inform me that they were going to shave him down to the skin. My poor dog was traumatized for weeks! Then I was charged for a 2nd day of free dog care after explaining I had a coupon. I called and asked for a refund and they failed to do so now I have to dispute with my CC company. Very incompetent employees and manager. Please see pics prior to them shaving him down of him clearly not being matted.

Missy P.

Our first visit to Wags for daycare was pleasant. I was able to drop my puppy off and stand in the window to the room she was in so I could watch how she reacted. My puppy is nervous around other dogs. I stood there a while a saw that she was safe. At first, one of the medium sized dogs was being a bully. My puppy is 11 lbs and belongs in with other small dogs. This medium dog was there because they didn't have enough medium dogs to justify creating a room just for them. I don't think that part is fair but that's their policy. During the day I received a picture and a phone call to let me know how Honey was doing. I was told that she was doing well and wanted a lot of attention from the staff member who was there to monitor. Honey seemed fine when I picked her up. The best part is that your first two visits are free.

Rebecca A.

Our boys Rusty and Ryder have been going to Wag Hotels for years. They have the best experience with the staff always excited to see them arrive and hanging out with all their buddies. We feel at ease knowing that they are well taken care of while we are away.

Jill W.

Please don’t let your dog stay here. We needed a last minute place to board our dog for a few days and choose to give this place a try. HUGE MISTAKE!!! For starters we had to call multiple times for the first 2 days of his boarding to ask why we haven’t received any photo updates like they stated we would. When we called they went to check on him and they let us know that his room was being cleaned because he had pooped inside. That was an immediate red flag due to the fact that they said he would be walked 3 times a day. ( mind you we walk our dog only twice a day at home and he has never gone to the bathroom inside ) alarmed that he had gone inside we asked if it was diarrhea ?! It wasn’t . We asked to please have a manager contact us.no one got back to us. Day 3 they finally sent us 2 photos of him which helped ease our stress. We picked him up today and he was returned to us covered in feces. All on his back /bottom and all paws and back of legs/ stomach. My heart dropped. Why would anyone think it is acceptable to return someone’s dog to them in that state? He was very clearly neglected. I don’t know if he was even walked at this point or checked in on. Who is to say any of the add ins even actually happen? I felt like my dog was dropped off at the pound and honestly dogs at the pound probably get treated better. When we asked the front desk why he was covered in poop and pee they stated they didn’t know and called over a shift manager just to tell us that she could wipe him down for us but that she wasn’t trained in dog bathing.. as if that’s the issue?! The neglect is. Absolutely disgusted with this place and its personnel. Do better.

Geraldine B.

Wag Hotel is mostly noted for its dog service However I was having a difficult time finding cat groomers so I tried them. A simply wonderful experience. My cat had to be shaved and they handled it beautifully. Recently I took him
In for a bath, brushing and nail trim. Again an amazingly great job. He’s difficult for me but well behaved for the folks at Wag.

John

We brought our 4 month yr. To old puppy for a short weekend due to an unexpected emergency stay and we were quite pleased.

Hospitality for the our dog was great, staff is very kind and Wanda is amazing.

The play time and the care for our dog was quite apparent and appreciated. Wags understood our concerns and provided us with videos and pictures of our little one and her accommodations were great.

We also got our dog groomed and their service was excellent.

We will use their facilities again and would highly recommend their services.

Taylor F.

Everything was perfect from the very beginning! I was able to plan Forest’s entire boarding trip at the front desk and he was getting treats and services everyday so I know it was intense. However the front desk immediately went day by day with me to make sure everything was correct and how I wanted. Then check-in before my trip out of town went so smoothly, it eased my mind before my flight. Then lastly pickup was also really convenient and my dog was so happy and clean! He was tired the rest of the day, which I loved because we both needed naps after our trips. I felt that luxury of having my dog have his own experience with a friendly cozy crew. I definitely will be going back!